Technical Business Analyst (AI, Computer Vision, and Edge Devices)

Toshiba Global Commerce Solutions is seeking a Technical Business Analyst to join our growing innovation team focused on delivering cutting-edge AI, computer vision, and edge-based technology solutions to the retail sector. This strategic role bridges the gap between retail operations and emerging technology, leading customer-facing engagements from discovery to deployment across Proof of Concepts (POCs), Early Innovation Projects (EIPs), and scaled pilots.

As a key member of our innovation team, you will act as both a technical business analyst and engagement lead, working closely with retail clients to identify opportunities, define use cases, and drive the successful delivery of AI-powered solutions—from front-end loss prevention and vision-based checkout to real-time analytics and automation.

Responsibilities:

• Analyze client business requirements to determine the best approach to meeting the client's needs (e.g., existing functionality, new feature).
• Build relationships with retail decision-makers and frontline teams to enable adoption of next-gen AI solutions.
• Provide strategic input to product and R&D teams based on customer feedback and emerging market needs.
• Stay current on trends in AI, edge computing, and retail transformation to support thought leadership and roadmap planning.
• Conduct interviews and surveys with clients to gather an understanding the what and why behind their business needs.
• Analyze and document moderately complex requirements and translate client requirements into product requirements.
• Create and maintain requirements documentation that clearly and accurately conveys what is changing and why, with both client and product perspectives.
• Learn Toshiba systems and become a system SME.
• Manage a client's Backlog as a lead project BA with an understanding of the Gaps and understands the priority and milestones to which features are needed.
• Build a strong relationship and is seen as a trusted advisor to the client and the project team.
• Research client questions regarding functionality by using test systems, reading documentation or reaching out to SMEs as needed to get required answers.
• Support the development team during the build phase.
• Review and approve test cases and scenarios and help with the execution of testing to ensure that solutions meet business requirements.
• Manage scope by identifying and calling out scope changes and can have scope conversations with the client.
• Up to 25% travel

Requirements:

• Must have 5 years of experience in retail consulting, business analysis, or innovation leadership.
• Experience with software development teams and projects.
• Excellent communication skills, both written and verbal.
• Good analytic and logical problem-solving skills.
• Strong collaborative and teamwork-oriented skills.
• Experience in Agile development methodologies.
• Experience in creating product documentation.
• Deep understanding of retail operations, technology integrations, and in-store workflows.
• Experience with AI, computer vision, or edge devices (either hands-on or as part of solution delivery).
• Strong client engagement skills with a track record of leading complex, tech-driven initiatives.
• Ability to simplify complex technologies and communicate their value clearly to business stakeholders.
• Entrepreneurial mindset with a passion for retail transformation and emerging tech
• Fluent English Language Speaking, Written Skills.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, BJ's, or Costco. These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.