Field Service Technician II

Join Toshiba America Business Solutions as a Field Service Technician II in Rochester, NY You’ll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you’ll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best. Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly. If you enjoy hands-on work, continuous learning, and working directly with customers, you’ll have the opportunity to build your expertise across industry-leading office technology. What you’ll do Maintain, service, and repair printers, copiers, and other office technology at customer locations Provide product training and support to customers Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits. Complete service calls based on priority while managing your schedule effectively Maintain parts inventory, tools, and test equipment, and perform preventative maintenance Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed Accurately document service activities and follow safety policies and procedures What You’ll Bring High School Diploma or GED 3 years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience Intermediate computer skills and strong electro-mechanical aptitude Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business Earn Well Hourly range $20.00-$23.50, depending on experience. Monthly Performance Based Technician Bonus - up to $4,800 per year—$400 per month. Fleet Vehicle and gas card when available. Benefits Medical, dental, and vision coverage 401(k) plan with match and company provided life insurance Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts Generous paid holidays, vacation & sick/personal business/volunteer days Opportunities for career growth within a global technology organization About Us Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries. At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization. Learn More The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/ Join Our Talent Community Our Commitment to Sustainability News Archive Solutions & Services Our Office Products e‑BRIDGE® Global Print Toshiba Office Collection Virtual Demonstration (YouTube) Client Testimonials (YouTube Playlist) Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.