What are the responsibilities and job description for the Field Service Technician III position at Toshiba America Business Solutions?
Join Toshiba America Business Solutions as a Field Service Technician III in Honolulu, HI.
Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the East Bay area and being the hero in every office you step into. Multiple times a day you will be the answer to your clients' issues by bringing innovative, game-changing solutions for their print management needs.
As the Field Service Technician, you will enjoy making a positive impact on the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory.
Your core focus as Field Service Technician will be to provide on-site technical support and maintenance for black and white, color, and multifunctional printers, copiers, and other devices at customer locations. As you succeed in this role, you'll build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba.
This position will enable you to directly impact our customers, the local businesses, organizations, and institutions that are pillars of our communities by ensuring that their office equipment is functioning properly to drive their organizations forward.
What you'll do
- Provide printer and copier maintenance, service, and repairs to customers
- Deliver product training efficiently and effectively
- Diagnose equipment issues and carry out installations and upgrades
- Make modifications, remove old units, and retrofit existing hardware
- Complete field calls according to priority while practicing effective time management
- Continuously enhance your technical skills for field assignments
- Rebuild components at the shop
Qualifications
- Minimum of 5 years of experience in technical repair
- Demonstrated experience with document management, MFP, and print devices
- Experience providing on-site service and repair to customers and able to handle complex issues and provide solutions where appropriate
- Ability to multitask, prioritize assignments and utilize time management skills
- Excellent computer skills
- Strong written and verbal communication skills when dealing with customers
- Valid Driver's License
- Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
Earn Well
- Hourly range $26.00-$29.00, depending on experience.
- Monthly Performance Based Technician Bonus -up to $6,000 per year-$450 per month, plus an accelerator.
- $1,000 sign on bonus
- Auto Reimbursement Program
What's in it for you?
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan
- Pet Insurance
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule paid vacation & sick/personal business/volunteer days
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.
Job Type: Full-time
Pay: $26.00 - $29.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: On the road
Salary : $6,000