Overwatch Implementation Lead

Torus is a pioneering, sustainable energy solutions company based in Utah, dedicated to revolutionizing renewable energy storage and management. Our mission is to empower communities to become their own sustainable energy providers.

We are driven by a deep-rooted commitment to sustainability and community. We tackle critical challenges facing the American energy landscape. Our advanced Torus Spin Flywheel™ technology charges and discharges electricity 16 times faster than traditional batteries, ensuring rapid response to grid demands and enhancing energy efficiency.

Our advanced manufacturing, research, and development facilities in South Salt Lake and Springville, Utah drive continuous innovation, and our commitment to American manufacturing ensures quality and reliability. Join us at Torus and be part of an exciting team that is transforming the energy landscape.

About The Role

Overwatch is entering a period of rapid growth, and our tools, workflows, and integrations need to keep pace. The Overwatch Implementation Lead ensures new software, platform connections, and operational changes land smoothly across our teams. This role bridges Engineering, Software, Data, Customer Lifecycle, and Field Operations—bringing clarity, structure, and alignment so Overwatch can scale without friction.

This is not a deeply technical role. It’s about making complex work simple, coordinating across functions, and ensuring every change strengthens the customer experience.

Responsibilities

• Lead the implementation of new Overwatch tools, workflows, and integrations
• Translate needs into simple, actionable requirements and rollout plans
• Coordinate timelines, decisions, risks, and communication across teams
• Prepare the organization for changes through documentation, SOP updates, and training
• Map workflows across TAMS, Lasso, Netsuite FSM, and internal tools to ensure clean handoffs
• Validate new features with Overwatch Engineering before rollout
• Provide early visibility into impacts, trade-offs, and operational readiness
• Ensure changes reduce friction and improve customer clarity, speed, and reliability
  
  

Who You Are

You move quickly and care deeply about quality, communicating with clarity and leading with the answer. You simplify complexity and build processes people actually use, always thinking in systems and understanding how each workflow connects to the bigger picture. You’re comfortable with ambiguity and create clarity for others, partnering with teams to bring alignment and momentum. You operate with a customer-first mindset, removing seams and friction wherever you find them. Above all, you take ownership, follow through, and make the work easier, smoother, and more effective for the people around you.

Required Experience

• 3–7 years in implementation, program management, operations, or product operations
• Proven experience coordinating cross-functional projects or system rollouts
• Strong written and verbal communication (direct, concise, answer-first)
• Ability to break down complexity into clear steps, decisions, and ownership
• Experience working in fast-moving, high-growth environments
• Demonstrated ability to manage timelines, risks, and workflows across multiple teams
  
  

Preferred Experience

• Background in a hardware software or service-heavy environment
• Familiarity with operational tooling or workflow systems
• Exposure to energy, renewables, industrial operations, or 24/7 support models
• Experience documenting processes, SOPs, or operational handoffs
• Prior involvement in change management, training, or process rollout
  
  

Additional Details

Background Check All candidates are subject to a background check.
Location Travel The role is hybrid remote based in our South Salt Lake Headquarters (air-conditioned) and some remote work.
Schedule Full-Time, Salaried
Compensation $60,000 - 70,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)
Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.
  
  

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.