Information Technology Help Desk Technician

We are seeking a detail-oriented and technically skilled Tier 2 IT Help Desk Technician to join our legal IT team. Experience in a legal environment is highly desirable, as this role supports attorneys, paralegals, and staff in a fast paced, confidentiality-driven environment who rely on specialized legal software and secure, compliant systems.

Essential Duties and Key Responsibilities:

The essential functions include, but are not limited to the following:

·        Resolve complex tech issues escalated by end-users

·        Support Windows 10/11, Microsoft 365, Mac OS and VPNs

·        Manage accounts and group policies

·        Troubleshoot legal-specific software

·        Support video conferencing & courtroom presentation tools

·        Document solutions in collaboration with IT architect

·        Ensure compliance with firm IT security policies, data privacy regulations, and confidentiality standards

·        Assist with the setup and maintenance of desktop/laptop computers, printers, conference room AV systems, and VoIP phones.

Minimum Qualifications:

·        3 years of IT support (1 in a Tier 2 role)

·        Excellent communication, documentation, and customer service skills

·        Ability to manage multiple tasks and prioritize under pressure

·        Expertise with Microsoft technologies & remote access tools

·        Experience supporting legal or professional services environments a plus

·        Basic networking knowledge (TCP/IP, DNS, DHCP)

Preferred Skills:

·        CompTIA A , Network , or Microsoft certifications

·        Degree in IT or related field preferred.

Additional Information:

• Salary Range: $65,000 - $85,000
• This salary range represents a general guideline. Actual base salary compensation will be determined by factors such as a candidate’s experience, education, skills, internal equity, and current market conditions.
• Competitive Benefits Package
• Opportunities for professional development and career growth.
• Hybrid or flexible working options may be available.

Torridon Law is proud to be an Equal Opportunity Employer and makes decisions on the basis of merit. We encourage applications from individuals regardless of race, color, ethnicity, religion, sex or gender, pregnancy, national origin, citizenship, veteran status, membership in state or federal military forces or military reserves, ancestry, age, disability, or any other protected class.