Field Supervisor

Job Description

Summary:

Hiring a commercial flooring field supervisor with a minimum of 10 years of work experience in the industry. Field supervisor must be:

• Fluent in English and Spanish
• OSHA 30 Certified
• Proficient in Microsoft Excel, Word, and Teams
• Able to lead weekly safety meetings with field crews and subcontractors
  
  

The field supervisor will oversee and coordinate daily activities on-site to assure that projects are completed on time, within the budget established, and according to specifications. All this while maintaining a safe work environment for work crews and subcontractors. The field supervisor must be able to communicate project progress, inspect completed work, train and mentor crew, oversee the ordering, delivery, and storage of materials used in the project. See below for full job description.

Full Job Description

Key Responsibilities:

• 40% - Customer Experience - Drives a positive customer experience through rigorous adherence to installation process standards while maintaining a highly trained and qualified associate team, making timely decisions on concessions, job movement, and customer communication, managing customer care ticket responses, and closing open services in a timely manner; Conducts Job Site Inspections and addressing customer escalations. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.
• 20% - Leadership - The FS leads the field install team to include goal setting, and performance management, and ensures teams are operating effectively across their job duties to drive an excellent customer installation experience; Conducts training sessions with direct reports to ensure continual education and improvement; Ensures field install teams are engaged and interacting with business partners to improve the overall customer experience and maintain positive working relationships; In partnership with the Project Manager, ensures the install team is regularly reviewing with the sales team differences on measures, product, and job changes to ensure the overall customer experience improves through shared learning and process improvement.
• 40% - Operations - Utilizes data, reporting, and related systems to identify trends and responds to ensure cycle time goals, customer satisfaction targets, reorder rates, and gross margin targets are met or exceeded; Ensures PII’s (Pre-installation Inspections) are occurring timely and conducts measure audits and Job Site Inspections (JSIs) to improve the team's skill and knowledge across the install life cycle.
  
  

Direct Manager/Direct Reports:

• This position reports to the Project Manager
• This position has 2-5 direct reports
  
  

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.
  
  

Physical Requirements:

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
  
  

Working Conditions:

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that may cause noticeable discomfort.
  
  

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
  
  

Preferred Qualifications:

• Construction/home improvement industry experience
• Prior experience managing commercial flooring projects
  
  

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  
  

Minimum Years of Work Experience:

• 10
  
  

Minimum Leadership Experience:

• 5 years of experience
  
  

Certifications:

• OSHA 30 certified
  
  

Company Description

Commercial Flooring Company in the Tampa Bay Area

Commercial Flooring Company in the Tampa Bay Area