Unit Secretary - Med/Surg Overflow PT Eves

Core Competencies

• Acts as a resource for patients and family/visitors
  
  
• Addresses administrative needs in a respectful and caring manner
  
  
• Adheres to infection prevention
  
  
• Adheres to policies and procedures, to ensure safe and optimal care
  
  
• Assists in providing patient comfort and safety
  
  
• Communicates effectively with the patient, family, and medical staff during the continuum of care
  
  
• Complies with Joint Commission’s national patient safety goals
  
  
• Complies with organizational quality dashboard/benchmarking goals
  
  
• Identifies common variables affecting patient care and follows reporting process
  
  
• Maintains cooperative working relationships with members of the hospital team
  
  
• Participates in activities in alignment with the Magnet Model
  
  
• Participates in organizational activities
  
  
• Reports matters requiring Nursing intervention immediately
  
  
• Supports patient care within scope of a practice as directed by other
  members of the healthcare team
  
  
• Utilizes resources in an economical manner
  
  

Department Specific Competencies

• Acknowledges patients and family members as they come to front station.
  
  
• Answers patients call lights via intercom system and alerts appropriate personnel to patient’s needs. Reports matters requiring nursing intervention immediately requests hospital services for patients by placing calls to appropriate areas attends to call lights and ensures appropriate notification and follow through to personnel with pagers or voice mail
  
  
• Participates in organizing, filing and or scanning all information in the patient’s medical chart.
  
  
• Ensures the ordering of supplies required to maintain appropriate stock levels in the department