What are the responsibilities and job description for the Patient Account Rep Full Time Days position at Torrance Memorial Medical Center?
| Under direct supervision, the Patient Account Representative performs tasks related to the collection of outstanding patient account balances at Torrance Memorial Medical Center, while maintaining excellent customer relations. |
- Reviews status of work queues and prioritizes job functions to ensure timely follow-up on patient accounts.
- Receives and answers inquiries from patients and insurance companies regarding charges and/or billing discrepancies.
- Answers telephone calls in a timely manner, ascertain needs, and route calls, as appropriate.
- Addresses customer complaints and concerns promptly.
- Documents all conversations with customers in a prompt and concise manner.
- Updates and corrects any demographic, insurance, or other changes necessary based on verified information to maintain accurate accounts.
- Adheres to credit and collection policy and procedures.
- Maintains working knowledge of payer requirements in order to communicate this information to departments and to patients, as needed.
- Explains Business Office policies and procedures to patients, families, physicians, and other hospital departments.
- Promotes positive customer relations.
- Contribute to the overall success of the Business Office by meeting or exceeding collection goals.
Department Specific Competencies |
|
Experience | |
| Number of Years Experience | Type of Experience |
| 5 | Minimum of 5 years of experience in hospital business office self-pay collections. |
Compensation Range $25.00 - $35.04 / Hour |
Salary : $25 - $35