What are the responsibilities and job description for the Call Center Representative position at TORQ Coatings?
Exciting Career Opportunity: Call Center Agent
Location: Lombard, IL
Compensation: $19-$21/hr
Job Type: Part-Time, Onsite
Industry: Consumer Services / Construction / Customer Service
Why Join Us?
TORQ Coatings is seeking reliable, coachable Call Center Agents to join our inbound/outbound lead management team. This role is the heartbeat of our sales process, ensuring every prospective customer receives a world-class first impression. What sets us apart:
- High Earning Potential: $19-$21 per hour
- Monthly Bonuses: Earn an extra $150/month by hitting team-wide quality and speed goals
- Professional Growth: Comprehensive training on our "Torq Touch" communication standards
- Stability: A key role in a rapidly scaling business that values discipline and reliability
- Culture: Work in an environment built on T.O.U.G.H. values where team success is celebrated
Your Role: What You'll Be Doing
- Answer inbound calls within 60 seconds, following high-standard communication protocols
- Convert leads into qualified appointments for our Design Consultant team using proven scripts
- Proactively follow up on missed leads, voicemails, and aging leads to maximize conversion
- Maintain 95% accuracy in CRM documentation (BuilderPrime) using our 5-Point Note System
- Build immediate trust with customers through warm, clear, and confident phone presence
- Support the team during call spikes to ensure no lead is left behind
Minimum Requirements
- 1-2 years of experience in customer service, call center, or inbound/outbound sales
- Strong technical proficiency; comfortable navigating CRM systems like BuilderPrime or JobNimbus
- Proven ability to follow scripts and workflows consistently without cutting corners
- Exceptional phone presence - able to sound natural, professional, and warm while multitasking
- High level of reliability and discipline regarding schedules and shift attendance
- A coachable mindset with the ability to accept and implement feedback immediately
Compensation & Schedule
- Earnings: $19-$21/hr
- Benefits: Monthly team bonuses ($150), career development, and a culture built on T.O.U.G.H. values
- Schedule: Part-Time (20-32 hours/week), Onsite in Lombard, IL
Our Core Values
- TENACITY: We push through challenges
- OWNERSHIP: We take responsibility for results
- UNITY: We win together, not alone
- GRIT: We put in the sweat that earns respect
- HEART: We love what we build & who we build it for
Ready to Build Your Career While Making a Local Impact?
This isn't just a phone role—it's your opportunity to be the face of TORQ Coatings and drive the growth of a premium brand. Join our team and take your career to the next level in a company that values craftsmanship, leadership, and professional excellence.
APPLY HERE!
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Salary : $19 - $21