What are the responsibilities and job description for the Technology Support Analyst position at Toronto Blue Jays?
Position Overview
The Toronto Blue Jays Technology department is seeking a Technology Support Analyst for our Florida operations. This role is permanently based in Dunedin, Florida. The Support Analyst will primarily support our Baseball Operations team working out of our year-round training facilities as well as provide IT support to our scouts and player development personnel located throughout the US and Latin America. Support functions will include being the first point of contact for general IT calls, printers, phones, PC’s, applications and server/network infrastructure. The role will also involve working closely with the rest of the technology staff based in Toronto to roll out company initiatives as well as deploy local technology solutions. The ideal candidate will want to bring together their interest in sports and technology to help the organization build a sustainable championship team.
Responsibilities:
- Serve as the primary point of contact for all technical support inquiries.
- Manage and resolve support requests from initiation through successful completion.
- Maintain and support computer systems, software applications, telephony, and network/cabling infrastructure.
- Coordinate and execute hardware and software upgrades, replacements, and maintenance as required.
- Record all IT support activities and incidents using the organization's tracking system (ServiceNow).
- Maintain accurate inventory records of corporate assets, including desktops, laptops, and mobile devices.
- Ensure adherence to IT standards, policies, and best practices
- Provide regular progress and status updates to management.
- Perform network-level configuration changes and troubleshooting to support incident resolution.
- Provide on-site support during evenings, weekends, and holidays as needed to assist baseball operations during spring training and the Dunedin Blue Jays’ regular season.
Qualifications:
- 3-5 years of progressive experience in IT support or a related technical role
- College diploma in Information Technology or a field related to technology.
- Advanced proficiency with Microsoft Windows 10 desktop environment and related applications.
- Hands-on experience with Cisco network configuration and troubleshooting; CCNA certification preferred.
- Familiarity with point-of-sale systems and Ticketmaster platforms is preferred.
- Previous experience with VOIP and IPTV technology.
- Skilled in both in-person and remote end-user technical support.
- Experience developing and maintaining procedural documentation.
- Strong ability to prioritize and manage multiple time-sensitive tasks effectively.
- Excellent communication, problem solving, and facilitation skills.
- Self-motivated with the ability to work independently and meet deadlines with minimal supervision.
- Bilingual – Preferred but not required
Toronto Blue Jays have a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.
Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to tbj.careers@bluejays.com.