What are the responsibilities and job description for the Customer Rep/Station Attendant position at Tornado Bus Company?
Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
JOB SPECIFIC RESPONSIBILITIES:
- Provide an exceptional customer experience.
- Call customers to advise about changes or cancellations of scheduled runs.
- Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
- Responsible for cash management and compliance.
- Operates cash register and/or credit card equipment.
- Sells and processes ticket orders via telephone, internet, and over the counter.
- Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
- Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
- Assist customers with luggage ID tag and transfer to luggage compartment.
- Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
- Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
- Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
- Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
- Assist with cleanliness of Driver dorms (certain locations)
- Other duties assigned by Manager
EXPERIENCE:
2 years of job-related experience
Bilingual (English/Spanish)
PHYSICAL DEMANDS:
Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.
We offer benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurnace
- Life Insurance
- Aflac
- 401k
- And many more!!!!!!!
Salary : $16