| Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties. |
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| JOB SPECIFIC RESPONSIBILITIES: PLEASE LIST BY ORDER OF IMPORTANCE |
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| Provide an exceptional customer experience. |
| Call customers to advise about changes or cancellations of scheduled runs. |
| Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. |
| Responsible for cash management and compliance. |
| Operates cash register and/or credit card equipment. |
| Sells and processes ticket orders via telephone, internet, and over the counter. |
| Responsible for closing of the terminal including preparation of cash bank deposits, sales report and depositing in safe box. |
| Maintains a professional working relationship with partnering retail agencies. |
| Completion of required documentation for transactions made with partnering retail agencies. |
| Daily accurate reporting of tickets sold, and cash collected. |
| Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required. |
| Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see. |
| Utilize good judgment when confronted with the resolution of both internal and external conflict. |
| Responsible for money transfer transactions |
| Assist customers with luggage ID tag and transfer to luggage compartment |
| Other duties as assigned. |
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| EXPERIENCE: |
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| Please indicate the type of experience required/preferred for the position | Required or Preferred: |
| 1 year of job-related experience | preferred. |
| Bilingual (Spanish/English) | required. |
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| EDUCATION: |
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| Minimum Formal Education: |
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| High school diploma or equivalent | required. |
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