What are the responsibilities and job description for the Technical Support Specialist I position at Tormach Inc?
Technical Support Specialist I & Employee Owner Wanted!!
Tormach, a 100% employee-owned CNC Machine Tool company, caters to the DIY, R&D, entrepreneur, education, and professional markets, selling affordable CNC machine tools and accessories. Our products are engineered in North America, and at our HQ in Madison, WI.
When you first saw a CNC machine, were you hooked? Do you watch machining videos on YouTube? Are you mechanically inclined, with an interest in engineering, and do you love to geek out over technical details? If so, this job is for you! Are you able to support machine setup and troubleshoot with customers on their Tormach machinery, while improving processes, and collaborating with internal and external folks? Then we need you!!! Can you work with the customer to define their needs, identify business opportunities, and teach them along the way? AWESOME! You will play a crucial part in ensuring customer satisfaction and equipment performance!
Your Essential Functions
Provide technical support to customers setting up new equipment and installing accessories
Assist customers with troubleshooting problems on existing equipment
Document details of interactions with customers for reference and continuous improvement
Project work based on manager or team directives
Your Strengths
Ability to work independently and follow verbal and written instructions
Strong attention to detail and physical acuity for troubleshooting machinery
Proficiency in G and M Codes used in CNC mill, lathe, and router operations
Knowledge of speeds and feed in machining processes
Ability to troubleshoot electrical and mechanical issues in CNC equipment
Excellent communication skills to work effectively with customers of varying skill levels
Proficiency in the Microsoft Office ecosystem
Familiarity with providing technical support via telephone, email, or video call
What YOU Do
Operate in a professional office environment with a hybrid approach to remote work
In-office work is required as the job demands, with scheduled collaborative days and onboarding phases
Spending time in the R&D area to inspect equipment, which may require lifting (up to 50 lbs.), bending, and kneeling, while on the phone with customers
Full-time position with work hours from Monday through Friday, 8 a.m. to 5 p.m
Some weekends and evenings may be required for project-based work or shows
What YOU Bring
Minimum of a 2-year technical degree in CNC machining, programming, and/or robotics
Bachelors degree in industrial technology, manufacturing, or relevant experience preferred
Strong math skills
Minimum of 2-3 years of CNC machining, preferable in Programming, Setup, & Fixturing
Broad experience with other manufacturing processes
Experience troubleshooting and repairing equipment
Experience:
Mechanical knowledge: 3 years (Preferred)
CNC milling machine repair: 3 years (Preferred)
Electrical troubleshooting: 2 years (Preferred)
Ability to Relocate for this Full Time, Hybrid Remote position:
Madison, WI 53718: Relocate before starting work (Required)
Total Rewards:
Medical, Dental, Vision, Life, LTD, STD, 401k, PTO, Holidays, Flex Schedule, ESOP, Voluntary benefits, SWAG
Read more at: www.Tormach.com
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