Service Center Manager

Job Title - Service Center Manager

Reporting To - VP of Service

Location - Chattanooga, Tennessee, United States

Company Description

Torishima Service Solutions, a subsidiary of Torishima Pump Manufacturing Co. Ltd., has been delivering world-class engineering service solutions since its establishment in 1919 in Osaka, Japan. With service bases across Japan, Europe, Asia, the USA, and the Middle East, we specialize in pump, rotating machinery, and oil field equipment services. Torishima is known for providing innovative aftermarket solutions designed to improve performance, extend equipment lifespan, and optimize plant efficiency. Our commitment to high-quality solutions helps operators reduce maintenance costs, improve energy conservation, and maximize operational efficiency.

Position Summary

The Service Center Manager oversees all operations of a pump service center, including repair, maintenance, testing, and reconditioning of industrial, commercial, and/or municipal pumping equipment. This role ensures operational efficiency, customer satisfaction, and team performance while maintaining safety and quality standards.

Key Responsibilities

Operations Management

• Manage day-to-day service center operations including workflow, scheduling, and capacity planning.
• Oversee the repair, overhaul, field service, and reconditioning of centrifugal, submersible, positive displacement, and other pump types.
• Ensure timely turnaround on all service orders while maintaining quality standards.
• Maintain shop equipment, tooling, and measurement equipment in proper working condition

Technical Oversight

• Review and approve repair assessments, scope of work, and failure analysis reports.
• Ensure technicians follow manufacturer specifications, industry standards (API, ANSI/HI), and best practices.
• Support complex diagnostics and troubleshooting as needed.
• Oversee dynamic balancing, precision alignment, and hydraulic performance testing.

Team Leadership

• Recruit, train, and develop a team of pump technicians, machinists, and support staff.
• Conduct performance reviews and foster a culture of accountability and continuous improvement.
• Coordinate with field service teams on in-situ repairs and start-up support.

Customer & Sales Support

• Serve as the primary point of contact for service customers, managing expectations and resolving issues.
• Prepare and present repair quotes, work scope recommendations, and post-repair reports.
• Identify upselling opportunities (upgrades, spare parts programs, service agreements).
• Build long-term relationships with key accounts in industries such as energy, water/wastewater, oil & gas, and industrial.

Financial Management

• Manage service center P&L, including labor efficiency, parts margins, and overhead.
• Control inventory of common wear parts, seals, and bearings.

Safety & Compliance

• Enforce a strong safety culture in compliance with OSHA and company standards.
• Ensure proper handling of hazardous materials and adherence to environmental regulations.
• Maintain required certifications and documentation.

Qualifications

Required

• 5 years of experience in pump service, repair, or related rotating equipment field.
• 2 years in a supervisory or management role.
• Strong understanding of pump types, components, and failure modes.
• Proficiency with ERP/work order management systems.
• Excellent communication and customer-facing skills.

Preferred

• Bachelor's degree in Mechanical Engineering, Industrial Technology, or related field (or equivalent experience).
• Familiarity with industry standards: HI, API 610/682, ANSI.
• Experience with seal systems, bearings, and precision machining.
• Knowledge of variable frequency drives (VFDs) and motor basics.
• Manufacturer certifications (e.g., Goulds, Flowserve, Grundfos, Xylem).

Work Environment

• Shop/service center environment; may require occasional field visits.
• Exposure to industrial equipment, noise, and fluids.
• May require on-call availability for emergency service situations.