Customer Service Specialist

🚀 Launch Your Career: Customer Service Specialist | High-Growth FinTech | Arlington, VA

Join a FinTech with a Social Charter where your work directly impacts financial well-being.

✨ Essentials at a Glance ✨

💰 Max Starting Salary: $55,000

📈 Long-Term Incentive: Equity Allocation tied to the Series D funding round

🏢 Location: Primarily Office Based in Arlington, VA

🗺️ US HQ Focus: Directly contribute to scaling the new US headquarters

🚀 Defined Career Path: Clear trajectory to Senior Support Rep (max $64k) and Support Lead (max $85k)

⚕️ Employee Benefits: Robust package, including 100% employer-paid health, dental, and vision for the employee

The Opportunity: More Than Just Customer Services

This is an unparalleled opportunity to join a profitable, multi-product FinTech leader with a social charter that is currently in a massive growth phase. They're not just solving problems; they're on a mission to bring fairer financial services to frontline workers.

We are looking for passionate, entry-level talent to join the US Customer Support team in Arlington, VA. Your expertise will be vital as they scale rapidly following a major new client launch.

Your Impact & Daily Challenge

As a Customer Service Specialist , you'll be the key connection point between the company and the over three million workers who rely on the financial well-being super-app.

A Day Focused on Success:

• Become a Product Expert: Quickly develop a deep knowledge of the product inside and out to expertly answer customer inquiries.

• Resolve & Escalate: Utilize sharp problem-solving skills, think on your feet, and take initiative. Handle technical escalations, reproduce issues, and collaborate directly with engineering to achieve resolution when necessary.

• Drive Exceptional Service: Work closely with the customer success department and cross-functionally with other departments to ensure effective, efficient support experiences.

• Be a Brand Ambassador: Maintain a positive and empathetic attitude in all communications, reflecting the company's social mission.

The Profile: What You Bring

We're looking for individuals ready to learn and grow, driven by a desire to provide an optimal experience for users.

• Eager to Learn: A strong enthusiasm and proactive attitude towards learning are essential attributes.

• Entry-Level Focus: We are seeking passionate, eager learners with up to 18 months of support experience.

• Tech Interest: Having an interest in technology is essential.

• Financial Advantage: Previous experience in a financial regulated environment is highly advantageous.

• Location Commitment: This is primarily an office-based role in Arlington, VA.

Invest in Your Future: Compensation & Growth

This role is structured for career acceleration and long-term financial gain.

• Defined Career Path: Clear progression into Senior Support Rep and Support Lead, or a supported path into Tech Ops/Engineering.

• Robust Benefits: Enjoy excellent benefits, including 12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave (for employees with over 12 months service), and a 401K program.

• Time Off: 10 days vacation increasing to 15 days after one year of service in addition to federal holidays, as well as flexible time off allowances for any ad-hoc childcare/family/caring needs.

This vacancy is being managed by a third-party recruiter. By applying, you agree to your application being processed for this role. We endeavor to respond to all candidates, but high application volumes may prevent individual feedback.