Pickleball Front Desk Associate

Position Overview:

TopSpin Pickleball is seeking a friendly, organized, and energetic customer-focused individual to join our team as a Front Desk Staff member. This full-time (35-40hrs/wk.) position involves being the first point of contact for our members, ensuring a welcoming atmosphere, facilitating check-ins, answering questions, managing the reservation system, and assisting with pro shop merchandise and snack bar. The Front Desk Staff will play a crucial role in delivering exceptional service to our pickleball community and contributing to the overall success of our indoor facility. This position offers future advancement opportunities based on performance.

Responsibilities:

• Greeting members, guests, and visitors with a warm and professional demeanor.
• Efficiently manage member check-ins, ensuring accurate registration and payment processing.
• Collaborate with guests to provide guidance and assistance to members looking for information on training, clinics, leagues or open plays.
• Assist in handling inquiries, providing information about membership options, facility amenities, and upcoming events.
• Effectively handle customer feedback, inquiries, and concerns, aiming to resolve issues promptly and professionally.
• Learn the reservation system and keep accurate records of daily transactions, and inventory levels.
• Collaborate with other staff members to ensure smooth operations and positive member experience.
• Adhere to the club's policies and procedures, including public health safety protocols.
• Maintain a positive and friendly attitude, fostering a sense of community among members.

Qualifications:

• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Customer service-oriented mindset with a willingness to go the extra mile.
• Ability to work well in a team environment.
• Basic math skills for handling transactions.
• Prior experience in customer service or retail settings is a plus.
• Prior experience with Court Reserve Platform is a plus.
• Familiarity with pickleball and its equipment is desirable but not mandatory.
• Availability to work flexible hours, including weekends.

Compensation: This is a full-time position paid on an hourly basis, ($18-$22/hr.) commensurate with experience and qualifications.