What are the responsibilities and job description for the Service Advisor position at TopSide Marinas?
Reports to: Manager, Service
The Service Advisor’s responsibility is to perform the duties below on a regular basis and meet customer satisfaction standards as well as company service and sales requirements.
The position requires the team member to work 5 days per week and 8 hours per day according to the schedule agreed upon with your manager. Marina operating hours range from 5:30 a.m. - 8:00 p.m. and seasonal schedule changes may take place at management discretion.
Duties & Responsibilities:
- Sell service and maintenance work to customers in person, by telephone, and electronically as best suits the customer
- Sell upgrades and improvements to customers
- Document and write customer work orders and enter them in the computer
- Secure customer approval prior to starting work including method of payment
- Estimate mechanical and electrical repair costs when requested
- Work with the parts department to ensure that parts are ordered after estimates are approved and monitor lead times to manage shop flow and efficiency
- Review, edit, and approve customer billings and warranty billings
- Work with mechanics and management to ensure timely completion of work
- Clarify and correct reasonable customer dissatisfaction
- Obtain warranty approval from manufacturer and help process warranty claims
- Recommend changes in procedure that will improve service efficiency
- Complete and process all paperwork on a timely basis and with accuracy
- Maintain department accurate company records
- Maintain work area in an organized, clean, and safe condition
- Assist in training personnel
- Promote safety procedures and implement safety requirements
- Promote inter-departmental relations
- Refer potential Sales leads and potential Storage leads to each department
Minimum Qualifications and Requirements:
- Act with the highest level of integrity and maintain a positive attitude
- High school diploma required
- Two years of applicable experience required
- Working knowledge of engines and parts used in the maintenance and repair of engines
- Must be able to meet the physical requirements of the job
- Must be able to complete assigned work in an efficient and timely manner
- Strong work ethic and personal commitment
- Ability to work in a team environment to achieve team, department, and company goals
- Ability to be a self-starter and work independently
Physical Requirements:
- Lift up to 50 lbs
- Carry up to 50 lbs
- Work around water
- Stand, walk, sit, push, pull, bend, kneel, squat, twist, reach, grasp
Company Summary:
TopSide Marinas was cofounded in 2020 as a family-owned company that acquires, owns, and operates high-quality marinas across the country. Our mission is to foster a high-quality environment where our members and guests can create lifelong memories, relax, enjoy life, and be healthy. Each of our marinas provide exceptional service, hospitality, and enthusiasm to serve your needs on and off the water. We want our members and guests to feel right at home. We care about the property’s team members by providing competitive wages, excellent healthcare coverage, and supporting a hospitable culture.
Benefits Offered:
Medical
Vison
Dental
401(k) with company match
PTO
Holiday Pay