General Manager

Reports to: Regional Vice President

The Marina General Manager handles all aspects of marina operations within budgetary guidelines in an efficient, cost-effective, and creative manner. The Marina General Manager works collaboratively with Regional and Executive Team members as well other colleagues throughout the organization.

The Marina General Manager provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers’ needs. He or she will project a professional company image through all types of interactions. This is a fast-paced environment, and the Marina General Manager must be able to work under pressure.

Duties and Responsibilities:

1. Achieve financial results according to the property’s annual operating and capital budgets
2. Monitor monthly P&L and know how to turn dials effectively
3. Know and understand all the marina’s computer systems and software
4. Work with marketing and provide information to sell services
5. Monitor service demand and tech productivity
6. Achieve occupancy goals for slips and storage
7. Supervise the security and safety of the marina grounds and buildings
8. Set a standard of excellence in service and professionalism
9. Understand and comply with government agencies including, but not limited to
   • OSHA
   • EPA
   • Army Corp of Engineers
   • TSSA
   • ABYC
10. Maintain a professional relationship with all agencies, contractors, vendors, and customers
11. Lead weekly management meetings with all department Supervisors / Managers
12. Create KPI’s to measure process efficacy
13. Respond to and resolve customer disputes consistent with company philosophy
14. Coordinate with other management personnel to ensure the efficient running of all departments
15. Oversee and approve implementation and maintenance programs
16. Manage property response to weather emergency events that may cause damage
17. Create SOP’s and hold team members accountable to those standards
18. Manage employee schedules by reviewing and approving timesheets as needed
19. Perform such duties as assigned by Regional and Executive leadership

Minimum Qualifications and Requirements:

1. Act with the highest level of integrity and maintain a positive attitude
2. Five (5) years or more previous management and leadership experience, preferably in marina setting
3. Strong passion for providing excellent hospitality and customer service
4. Understand financial statements and the budgeting processes
5. Marina service background or experience is a requirement
6. Understand how to evaluate and address underperforming financial areas revealed in the monthly P&L
7. Knowledge of general boat handling and operations
8. Adaptable to a variety of different tasks
9. Ability to manage multiple projects at a time despite interruptions
10. Ability to make independent decisions and determine the appropriate course of action
11. Strong ability to develop partnerships with internal clients/others
12. Professional conduct and excellent interpersonal and communication skills with team members, customers, tenants, vendors, and government personnel
13. Strong work ethic and personal commitment
14. Ability to work in a team environment to achieve team, department, and company goals
15. Ability to be a self-starter and work independently
16. Must have strong organizational skills and the ability to prioritize work
17. Adaptable to a fast-paced environment
18. Good presentation, facilitation, and computer skills
19. Proficient in Microsoft Office products including Outlook email, Word, and Excel
20. Must be willing to work weekends if needed

Company Summary:

TopSide Marinas was cofounded in 2020 as a family-owned company that acquires, owns, and operates high-quality marinas across the country. Our mission is to foster a high-quality environment where our members and guests can create lifelong memories, relax, enjoy life, and be healthy. Each of our marinas provide exceptional service, hospitality, and enthusiasm to serve your needs on and off the water. We want our members and guests to feel right at home. We care about the property’s team members by providing competitive wages, excellent healthcare coverage, and supporting a hospitable culture.

Benefits Offered:

• Medical
• Vision
• Dental
• 401(k) with company match
• PTO
• Holiday Pay