What are the responsibilities and job description for the Logistics Builder Specialist position at TopHat Logistical Solutions?
Overview:
The Builder Specialist is responsible for managing the overall timeline and budget of installation projects. The role involves planning, coordinating and overseeing various aspects of construction and logistics – including working with TopHAT managers in regards to the delivery process, ensuring safety and quality, and handling timelines and schedules. The Builder Specialist reports directly to the Regional Manager.
Key Responsibilities:
TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service “white glove” delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and growing. Our specialized delivery approach gives us an edge on the competition by providing world class service at an affordable price.
The Builder Specialist is responsible for managing the overall timeline and budget of installation projects. The role involves planning, coordinating and overseeing various aspects of construction and logistics – including working with TopHAT managers in regards to the delivery process, ensuring safety and quality, and handling timelines and schedules. The Builder Specialist reports directly to the Regional Manager.
Key Responsibilities:
- Conduct job site previews to ensure safety, readiness, and alignment with builder schedules prior to delivery.
- Collaborate with customers and TopHAT leadership during project launches to assess site readiness, safety requirements, delivery sequencing, and installation logistics.
- Coordinate with the TopHAT logistics team, contracted installation teams, and builders to verify appliance orders, communicate job expectations, and ensure all delivery and installation requirements are met.
- Initiate, enforce, and support installation practices, policies, and procedures, including training contract carriers and ensuring compliance with state licensing requirements.
- Monitor active shipments and installations, proactively resolving issues and maintaining high customer satisfaction through timely communication and problem-solving.
- Manage installation resources, including ordering, maintaining, and inventorying parts, tools, and appliance dollies on a quarterly basis.
- Perform installation audits and pre-walk assignments to ensure quality and readiness.
- Review and respond to property damage claims, conducting assessments and coordinating resolutions professionally.
- Interact with vendor representatives and builders via phone and system messages in a timely and effective manner.
- Track and evaluate job outcomes, including post-completion reviews and performance reporting to support continuous improvement.
- Other duties may be assigned.
Your Wellness is our Focus:
- Medical, dental, and vision for employees and dependents
- Employee, Spousal, and Child Life Insurance
Financial Wellbeing:
- Generous 401(k) matching retirement plans
- Pre-tax savings plans, HSA
Flexibility and Time Off:
- Paid time off including vacation, holidays, and disability leave.
Employment Type & Hours:
- Full-time position that will consist of 40 hours per week.
TopHAT is an EO employer - Veterans/Disabled and other protected categories.
Qualifications:
What You'll Need:
- High School Diploma/GED is required.
- 5 years’ experience with driving, installing and installation project management.
- Valid Driver’s License compliant MVR
- Ability to work outdoors, in the elements and across multiple shifts including day shifts, night shifts and weekend shifts.
- Must be able to lift/move up to 100 lbs.
- Experience in logistics, appliance installation and management required.
