What are the responsibilities and job description for the Customer Service Specialist position at Topeka Metropolitan Transit Authority?
Customer Service Specialist (FT)
Topeka Metro offers an excellent benefit package including free employee health insurance, personal paid time off, paid holidays, and KPERS retirement.
The regular full-time shift for this position at our Quincy Street Station is M-F 7:00 a.m. - 4:00 p.m. with the ability to work a flexible schedule when required. The starting pay for this position is $16.88/hr.
Applicants must satisfactorily pass a background check and pre-employment drug screen.
Primary Duties:
- Provide customer service information to the public regarding all transit services via telephone, e-mail, fax and in person by retrieving information from various sources including schedules, software, spreadsheets, and maps
- Sell fare media at the Quincy Street Station and prepare bank deposits
- Provide responsive phone and radio coverage
- Enter ride requests accurately for paratransit service and contract providers
Minimum Qualifications:
- Customer oriented with the ability to provide exceptional customer service and communicate effectively and courteously with patience to a diverse group of individuals
- Ability to learn and efficiently answer public inquiries regarding routes, schedules, and fares
- Ability to demonstrate and maintain a professional, pleasant, and helpful demeanor towards the public and co-workers
- Knowledge and familiarity with Topeka streets and landmarks with the ability to read and understand maps
- Experience using multi-line phone system, computers, Microsoft Office products, and other office technology equipment with the ability to learn additional software and technology as needed
- Previous experience in customer service and working with the public
- Knowledge of basic math skills and cash handling techniques
- Fluent in English; bilingual in Spanish preferred
- HS diploma/GED required
Download an application & characteristic survey at www.topekametro.org under the Careers tab.
Topeka Metro is a Drug Free Workplace.
Job Type: Full-time
Pay: From $16.88 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- How many years of experience do you have working with the public?
- Do you have the ability to work various hours Monday - Friday?
Language:
- English and Spanish (Preferred)
Work Location: In person
Salary : $17