What are the responsibilities and job description for the Field Service Technician position at Topcon Solutions, Inc.?
Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to www.topconcareers.com. Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands is why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge is unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 14 locations, covering 20 states. Solutions Is Our Middle Name. Responsibilities: Install and service Topcon Machine Control components on Dozers, Motor Graders, Excavators, Skid steers, Compactors, Pavers and Curb Machines. Troubleshoot complex installation issues to improve machine performance. Research and identify solutions to software and hardware issues Perform Pre and Post Sale Technical Support assistance for customers and the sales team via phone, email, and remote. Qualifications: Mechanical and Technical abilities required Hydraulics and Electronics aptitude. Troubleshooting electro-mechanical systems will be required. Strong Customer Service and Support focus Intermediate knowledge of computers Physically capable of climbing onto large equipment and lift- up to 75 pounds. Installs will be outside in the elements (rain, cold, heat) Required Travel (60%) fluctuates depending on business requirements subject to change at any time Valid Driver’s License with a clean driving record Education & Experience High School education/Trade school, field experience, or previous work experience working on heavy equipment. Aptitude in learning Heavy equipment operation Mechanical and Technical abilities required Specific MC installation experience would be ideal but willing to train. Troubleshooting electro-mechanical systems will be required. We are Topcon. We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here.
