Client Service Specialist

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

Company Overview: Intelligent Retinal Imaging Systems (IRIS) was founded in 2011 with a vision to End Preventable Blindness and save sight for millions of people by identifying eye disease early through the development and deployment of innovative and comprehensive screening programs. Operating as a subsidiary of Topcon Healthcare, IRIS partners with forward-thinking providers and payers alike to improve quality outcomes, increase patient access, and reduce overall healthcare costs, creating a better healthcare system.

General Summary: IRIS is seeking a Client Service Specialist to actively assist a select group of IRIS customers. This is a great fit for a resourceful, self-driven individual looking to begin a career in client relations. An organized person with strong administrative, communication, and follow-through will succeed in this position. As a Client Service Specialist, you will have the opportunity to integrate an understanding of sales, technology, education/training, professional services, consulting, and support. The ultimate strategic goal of this role is to support existing clients to increase utilization and maintain satisfaction.

Essential Job Responsibilities:

• Serve as the key point of contact for assigned clients.
• Assist new customers with completing onboarding via IRIS’ automated onboarding system.
• Work with the Customer Support team to address any technical issues with assigned clients.
• Analyze and interpret Client data and information and turn them into actionable insights.
• Provide training & education for standard functionality to assigned clients.
• Work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• Provide feedback to the Product team and participate in technology product design discussions to create tools the customers need.
  
  
  

Job Requirements:

• Associate’s degree or related experience
• 3 years of customer service experience
• Experience in healthcare is preferred but not required.
  
  
  

Skills Required:

• Excellent communication, both verbal and written, with strong interpersonal skills
• Highly organized with strong time management skills and self-accountable
• Highly coachable, career-driven professional with the ability to learn quickly, and be flexible to evolving business.
• Ability to demonstrate effective influential leadership across all customer types/stakeholders.
  
  
  

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to use hands and is required to talk and hear.
• The employee is frequently required to stand, sit, and walk.
• Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
• Ability to sit, type, and view a computer screen for up to 8 hours at a time.
• Ability to use telephone/headset for up to 8 hours at a time.
  
  
  

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Base Pay:

Expected Base Pay Range: $75,000 to $95,000 Annualized

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.

Bonus eligible:

In addition to base pay, compensation for this position includes eligibility for a 5% annual bonus.

Benefits*:

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.

• Topcon time off policies can vary between roles which are exempt or non-exempt. For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.
  
  
  

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.