What are the responsibilities and job description for the IT Analyst (On-Site) position at Top Tier Reps LLC?
Our client, a prestigious global Am Law 100 law firm, is seeking a highly motivated IT Analyst to join their Washington, DC office. FULLY ONSITE.
This is an excellent opportunity for a tech-savvy professional with a strong customer service mindset, excellent troubleshooting skills, and a passion for delivering high-quality technical support in a fast-paced legal environment.
Salary range: $78,000 to $92,000 a year
Position Overview
The IT Analyst will serve as the first point of contact for technology support within the firm, ensuring seamless operation of day-to-day IT functions and high-profile meetings. The role includes frontline support, hardware/software management, and participation in firmwide technology initiatives.
Key Responsibilities
Provide first-level support for hardware, software, and conference room/meeting technology.
Troubleshoot and resolve service requests via phone, email, and in-person support.
Facilitate in-office and virtual meetings, including videoconferencing, presentations, and client-facing events.
Collaborate with cross-functional teams across offices to support internal and external technology needs.
Install, configure, and maintain desktop and laptop systems according to firm standards.
Support mobile devices, remote access (Citrix, VPN), and endpoint security.
Track and manage IT assets using the firm’s asset management system.
Log, monitor, and resolve service tickets in ServiceNow or a similar ITSM platform.
Assist with system outages, upgrades, and other scheduled or emergency IT initiatives.
Participate in local and firmwide IT projects and deployments.
Required Skills & Experience
3 years of experience providing IT support in a law firm or professional services environment (required).
Strong proficiency with Microsoft Windows OS and Office Suite.
Hands-on experience with Microsoft Teams, Citrix, and VPN remote access.
Familiarity with Document Management Systems (e.g., iManage Work 10).
Working knowledge of ServiceNow or similar IT ticketing platforms.
Solid understanding of networking fundamentals, cabling, and mobile device technologies (iOS/iPadOS).
Knowledge of security protocols and enterprise cybersecurity best practices.
Excellent communication, interpersonal, and customer service skills.
Ability to manage competing priorities in a deadline-driven, professional environment.
Preferred Qualifications
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
Experience supporting LAN/WAN, enterprise systems, and AV/meeting room technologies.
Prior experience supporting high-level users in a law firm or professional services setting is strongly preferred.
Salary : $78,000 - $92,000