Customer Solutions Manager

Location: Atlanta, GA — ideally East/South Atlanta
Schedule: Monday–Friday, in-office
Compensation: $100,000–$110,000 base incentive plan
Benefits: Healthcare and 401(k) matching

A well-established, integrated transportation and logistics provider with a strong presence throughout the Southeast is expanding its brokerage operation and looking to add a Customer Solutions Manager to its leadership team.

The company operates across brokerage, warehousing, trucking, and integrated logistics, with approximately $35M in brokerage revenue, 20M square feet of warehouse capacity across the lower 48 states, approximately 550 trucks, and 3,500 drive-in trailers. The organization has built a strong reputation for operational excellence, customer service, and long-term employee relationships.

The company is in an exciting period of growth, expanding its integrated brokerage model and leveraging its asset network and power-only capabilities to create additional capacity and customer opportunities.

The Customer Solutions Manager will lead a team of approximately 10 Account Managers/Solutions Managers, providing leadership, coaching, customer escalation support, and commercial guidance.

This is a hands-on leadership position focused on improving team performance, customer retention, pricing, and profitability. The ideal candidate will be a proven people manager who can motivate an experienced team, create accountability, and help identify opportunities to improve margins and customer relationships.

The position reports directly to the brokerage leadership team.

• Lead, coach, and develop a team of approximately 10 Account Managers.
• Provide day-to-day leadership, support, and accountability for the customer solutions team.
• Improve team morale, engagement, ownership, and overall performance.
• Serve as an escalation point for complex customer issues and unique service situations.
• Ensure Account Managers are effectively communicating with customers and Business Development Managers.
• Help the team identify opportunities to upsell services and modes based on customer needs.
• Review pricing and quoting practices to identify opportunities for improved profitability.
• Analyze margins, accessorials, and customer-specific opportunities to improve brokerage profitability.
• Help determine which customers and opportunities should receive additional attention.
• Partner with outside sales/Business Development Managers on customer onboarding, account development, and escalations.
• Ensure appropriate staffing and coverage for customer accounts, including weekend-shipping customers.
• Conduct performance reviews and provide ongoing coaching and feedback.
• Develop employees and establish clear ownership of processes and customer relationships.
• Support the continued growth of the brokerage and integrated transportation model.
• Utilize Salesforce and available data to monitor customer activity, performance, and opportunities.
• Encourage greater communication between teams, including increased phone interaction when email is insufficient.

A major objective for this position will be improving brokerage profitability.

The company currently operates at approximately 11.5% margins and views increasing that figure toward 12.5% as a significant measure of success. The successful leader will help the team become more strategic in quoting, customer management, accessorials, and overall margin management.

The company is looking for someone with:

• Proven management experience, preferably within transportation, logistics, freight brokerage, or a related environment.
• Strong experience leading and developing customer/account management teams.
• Experience with truckload, power-only, and/or drayage.
• Strong understanding of freight pricing, margins, and profitability.
• Ability to coach experienced individual contributors and establish credibility with a tenured team.
• Strong customer escalation and problem-solving skills.
• Ability to balance customer service with commercial and financial objectives.
• Strong communication skills and a hands-on management style.
• Ability to relate to employees across different experience levels and generations.
• A willingness to challenge existing processes and introduce better ways of doing things.
• A stable employment history; the company is not interested in candidates who change jobs every year.

Candidates can come from either the brokerage/customer solutions side or carrier/asset side, provided they have the necessary management and commercial experience.