Director of Operations

TOP SHELF SECURITY SERVICES INC.

DIRECTOR OF OPERATIONS

Department: Executive Leadership /
Operations
Reports Directly To: President
Classification: Senior Leadership /
Management
Location: Detroit, Michigan

POSITION
SUMMARY

Top Shelf Security Services Inc. seeking an experienced,
highly organized, and results-driven

Director
of Operations to join our leadership team.

The Director of Operations reports directly to the President and is responsible for supporting and overseeing daily
operations, procurement activities, contract administration, staffing
coordination, operational readiness, and business growth initiatives.

This position requires a strong leader who can manage
multiple priorities, meet strict deadlines, solve problems, communicate
professionally, and help ensure that the security firm is prepared to
successfully obtain, launch, manage, and retain contracts.

The Director of Operations will also work closely with the Director of Marketing on procurement
opportunities, proposals, bids, business development, and contract-related
projects.

KEY
LEADERSHIP & OPERATIONS RESPONSIBILITIES

• Provide leadership and operational direction to assigned
personnel.

• Carry out operational priorities and directives
established by the President.

• Assist with managing daily operations, staffing,
scheduling, contract readiness, and service quality.

• Hold assigned personnel accountable for performance,
deadlines, communication, and professional standards.

• Identify operational problems and develop appropriate
solutions.

• Assist with new contract implementation, mobilization, and
staffing plans.

• Review operational reports, incidents, client concerns,
and performance issues.

• Maintain consistent communication with the President
regarding operations, staffing, contracts, risks, and major concerns.

• Help develop stronger operational systems, procedures, and
accountability throughout the security firm.

PROCUREMENT
& CONTRACT RESPONSIBILITIES

Procurement experience is an important part of this position.

The Director of Operations will:

• Research government, municipal, commercial, and
private-sector contract opportunities.

• Review RFPs, RFQs, IFBs, RFIs, bids, solicitations, and
subcontracting opportunities.

• Identify submission requirements, deadlines, mandatory
meetings, insurance requirements, certifications, staffing requirements, and
supporting documents.

• Assist with preparing and organizing proposals and bid
packages.

• Maintain procurement calendars, bid trackers, contract
records, and important deadlines.

• Coordinate required information and documentation with
leadership.

• Review procurement packages for completeness and accuracy
before submission.

• Assist with vendor registrations and online procurement
portals.

• Support contract administration after awards are received.

• Track contract start dates, renewals, extensions,
modifications, and expiration dates.

• Immediately communicate significant procurement
opportunities and deadlines to the President.

Final pricing, contractual commitments, and major bid
decisions require appropriate executive approval.

COLLABORATION
& BUSINESS DEVELOPMENT

The Director of Operations will work closely with the Director of Marketing to support:

• Procurement research and opportunities
• Proposal and bid
preparation
• RFP/RFQ responses
• Business
development initiatives
• Contract
opportunities
• Company
presentations and supporting materials
• Client and vendor
coordination
• Growth
initiatives and strategic projects

The Director of Operations remains directly accountable to
the President while providing
operational and administrative support on projects involving multiple
departments.

REQUIRED
EXPERIENCE & QUALIFICATIONS

The ideal candidate should possess:

• Strong leadership, management, or supervisory experience.

• Experience managing employees, projects, business
operations, contracts, or multiple priorities.

• Procurement, contracting, proposal, or bidding experience.

• Experience reviewing or preparing RFPs, RFQs, IFBs, bids,
or similar solicitations.

• Strong organizational and deadline-management skills.

• Excellent written and verbal communication skills.

• Strong attention to detail and documentation.

• Ability to maintain confidentiality and exercise
professional judgment.

• Ability to work independently while remaining accountable
to executive leadership.

• Strong problem-solving and decision-making abilities.

• Proficiency with email, spreadsheets, documents,
calendars, shared drives, and other business technology.

PREFERRED
QUALIFICATIONS

• 5 years of leadership, management, operations,
procurement, or related professional experience.

• Bachelor’s degree in Business Administration, Operations
Management, Procurement, Supply Chain Management, Public Administration,
Security Management, or a related field; equivalent professional experience may
be considered.

• Government or public-sector procurement experience.

• Contract administration and proposal-development
experience.

• Experience using procurement and bidding portals.

• Security industry or other regulated service-industry
experience is preferred but not required.

SUCCESS
IN THIS POSITION

The successful Director of Operations will be a leader, organizer, problem-solver, and executor who understands the
importance of accountability, deadlines, communication, procurement,
operational readiness, and professional standards.

This individual must be capable of helping the President
turn organizational goals into action while supporting the continued growth and
development of Top Shelf Security Services Inc.

TOP
SHELF SECURITY SERVICES INC.
“Kings of Security”
“Protecting What Matters Most.”

Top Shelf Security Services Inc. is a Detroit-based professional security company providing armed and unarmed security services to businesses, properties, construction sites, organizations, and events. We are committed to protecting what matters most through professionalism, integrity, accountability, strong leadership, and exceptional service. As a growing company, we are building a leadership-driven organization focused on developing our team, securing public and private contracts, creating career opportunities, and delivering dependable security solutions throughout Metro Detroit and surrounding communities.