Sales Associate (Part-time)

Sales Associate (Part-time)

Location: Waco, Texas

Compensation: Commission (10% on all closed sales)

About Top Rail Fence Waco

Top Rail Fence Waco is a locally owned and operated fencing company serving the greater Waco area. As a family run business with deep roots in Central Texas, we partner with homeowners, builders, and contractors to deliver high quality fencing solutions with professionalism, integrity, and exceptional customer service.

We are seeking a motivated Sales Associate to support our growth by engaging customers, promoting our products, and helping homeowners choose the right fencing solutions for their needs.

Position Summary

The Sales Associate is responsible for engaging prospective customers, supporting the sales pipeline, and helping homeowners select the right fencing solutions. This role focuses on customer interaction, product knowledge, and delivering an exceptional experience from first contact through follow‑up. The Sales Associate contributes directly to revenue growth, brand reputation, and customer satisfaction at Top Rail Fence Waco.

Key Responsibilities

Sales & Customer Engagement

• Engage customers in a friendly, knowledgeable manner

• Understand customer needs and recommend appropriate fencing solutions

• Assist with preparing estimates and supporting the sales process

• Manage and update the sales pipeline through the CRM

• Achieve monthly sales activity and conversion expectations

• Represent Top Rail Fence Waco with professionalism and brand consistency

Customer Satisfaction

Customer satisfaction is a core performance metric for this role.

Expectations include:

• Supporting a high standard of excellence reflected in Google Reviews

• Ensuring timely, proactive communication with customers

• Addressing questions and concerns promptly and professionally

• Delivering a smooth, positive customer experience from first contact through installation handoff

Sales Operations

• Maintain accurate CRM records of customer interactions and sales activity

• Assist with order processing and coordination with operations

• Support marketing initiatives and promotional campaigns

• Stay informed on product offerings, materials, and industry trends

Team Collaboration

• Work closely with the Operations & Sales Manager to ensure seamless project handoff

• Collaborate with installation crews and office staff to support customer needs

• Participate in sales meetings and ongoing training

• Contribute to a culture of professionalism, quality, and customer‑focused execution

Administrative & Reporting

• Maintain organized documentation of leads, estimates, and follow‑ups

• Track sales activity and performance metrics

• Ensure compliance with franchise policies, procedures, and brand standards

Qualifications

• Experience in sales or customer‑facing roles preferred

• Strong communication and interpersonal skills

• Ability to learn fencing products and their benefits

• Comfortable using CRM and sales software

• Self‑motivated, goal‑oriented, and customer‑focused

• Strong teamwork and collaboration skills

• High school diploma or equivalent

Performance Metrics

• Monthly sales volume

• Lead follow‑up consistency

• Customer satisfaction (Google Reviews benchmark)

• CRM accuracy and documentation quality

• Contribution to team sales goals