What are the responsibilities and job description for the Desktop Support Engineer position at Top Prospect Group?
C2H / Stamfordf, CT / 50-55hr / Financial Service
Position Overview
We are seeking a personable and technically capable Desktop Support Engineer to join our fast-paced, collaborative IT environment. This role provides high-touch, hands-on support to a diverse user base, including front-office business and trading personnel, and is critical to ensuring smooth day-to-day technology operations.
The ideal candidate is customer-focused, adaptable, and comfortable working in a high-pressure, on-site environment. Experience supporting financial services or trading floor users is a plus, but strong desktop support fundamentals and a service-oriented mindset are essential.
This is a full-time, primarily on-site role (Monday–Friday, 9:00 AM–6:00 PM), with the possibility of working remotely one day per week based on business needs and team schedules.
Key Responsibilities
- Deliver high-touch (“white-glove”) desktop support to 250 on-site users, including front-office and trading personnel
- Provide day-to-day technical support for hardware, software, and mobile devices
- Respond to support requests via walk-ups, email, instant messaging, and phone in a fast-response, user-focused environment
- Build, image, deploy, and refresh workstations
- Install, configure, and troubleshoot computer hardware, operating systems, applications, and peripherals
- Support conference room and office A/V systems, including video conferencing and presentation setups for executives
- Assist with desk moves, cable management, sit/stand desk installations, and workstation/laptop setups
- Support employee onboarding and offboarding, including device provisioning, user setup, and workspace configuration
- Administer user accounts and access permissions across multiple systems and applications
- Partner with infrastructure and global IT teams to resolve issues and support projects
- Assist with IT initiatives, system upgrades, and technology rollouts
- Document procedures, configurations, and troubleshooting steps to support operational consistency
- Contribute to continuous improvement of IT support processes and user experience
Qualifications
- 2–4 years of Desktop Support or IT Support experience in an enterprise environment
- Experience supporting fast-paced users; financial services or trading floor exposure is a plus
- Strong customer service, communication, and interpersonal skills
- Hands-on experience with workstation builds, desk moves, and physical IT setups
- Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, and endpoint management tools (e.g., Intune)
- General understanding of enterprise IT environments and end-user technology support
- Ability to prioritize tasks, multitask, and remain calm in high-pressure situations
- Team-oriented, proactive, and eager to learn new technologies
Salary : $50 - $55