What are the responsibilities and job description for the Operations Assistant Manager position at Top of the Rock?
Operations Assistant Manager
Top of the Rock | Ridgedale, MO Full-Time
Are you an experienced leader who enjoys developing people, improving operations, and delivering exceptional customer experiences?
Top of the Rock is seeking an Operations Assistant Manager to help lead daily operations at one of the Ozarks' premier destinations. This key leadership role is ideal for individuals with experience in operations, hospitality, retail, guest services, customer service, tourism, entertainment, or other fast-paced environments where team leadership and operational excellence are essential.
In this role, you will help oversee daily operations, support and develop team members, ensure a high-quality guest experience, and contribute to the continued success of our museum and attraction operations.
What You'll Do
- Supervise and support day-to-day operations
- Recruit, train, coach, and develop team members
- Create schedules and help manage staffing needs
- Maintain high standards of guest service and operational excellence
- Address guest concerns and resolve issues professionally
- Partner with other departments to ensure smooth operations
- Identify opportunities to improve efficiency, processes, and the overall guest experience
What We're Looking For
- Previous leadership, management, or supervisory experience
- Strong communication and interpersonal skills
- Ability to lead, motivate, and develop a team
- Excellent organizational and problem-solving abilities
- Experience managing multiple priorities in a fast-paced environment
- Commitment to delivering outstanding customer service
- Ability to adapt, make decisions, and lead with confidence
Why Join Top of the Rock?
Top of the Rock is home to the Lost Canyon Cave Trail and the Ancient Ozarks Natural History Museum, welcoming guests from across the country each year. This position offers the opportunity to be part of a respected organization while working alongside a dedicated team committed to creating exceptional guest experiences.
Benefits Include
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid Time Off
- Life Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Employee Discounts
If you're looking for an opportunity to lead a team, make an impact, and grow your management career, we encourage you to apply today.