What are the responsibilities and job description for the Sales Development Representative position at Top Notch Computers?
Company Description Top Notch Computers provides managed IT services and ongoing IT support for businesses across Virginia, helping organizations stay secure, compliant, and productive. The team delivers proactive network management, cybersecurity, data protection, and fully customized IT solutions tailored to each client’s needs. In addition to business services, the company supports local residents and small businesses with computer repair, home networking, and technical support. With locations in Charlottesville, Richmond, and Falls Church, VA, Top Notch Computers is committed to responsive, reliable service for its local communities. Team members join a customer-focused organization that prioritizes keeping technology secure and running smoothly.
Role Description The Sales Development Representative is a full-time, on-site role based in Charlottesville, VA. This role is responsible for identifying and qualifying new business opportunities through outbound calls, emails, and online research, focusing on organizations that can benefit from managed IT and local computer support services. Day-to-day tasks include engaging prospective clients, understanding their technology needs and challenges, and scheduling meetings or demos for the account management and technical teams. The Sales Development Representative maintains accurate records in the CRM system, follows up on inbound inquiries, and collaborates with sales and marketing to refine messaging and outreach campaigns. The position involves working closely with internal teams to ensure a smooth handoff of qualified leads and a positive experience for potential customers.
Qualifications
- Candidates should possess strong Inside Sales and Lead Generation skills, including experience with outbound prospecting and handling inbound inquiries.
- Candidates should possess effective Communication skills and Sales abilities to build rapport, ask discovery questions, and clearly present solutions.
- Candidates should possess Business Development skills to identify target markets, nurture relationships, and support long-term growth opportunities.
- Relevant experience with CRM tools, basic IT or technology familiarity, and comfort discussing managed services or technical support solutions is beneficial.
- Strong organizational skills, attention to detail, and the ability to work collaboratively in an on-site team environment are preferred.
- A high school diploma or equivalent is required; an associate or bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.