What are the responsibilities and job description for the Automotive Service Advisor / Service Writer | Superstars | Up to $100k | Wylie, TX position at Top Line Car Care?
Full Job Description
Company Description
Top Line Car Care
Benefits:
- Paid Time Off: Includes vacation and holidays.
- Health Benefits: Employer-paid up to 50% healthcare options available.
- Local Ownership: Owner is actively involved and on-site daily.
- Career Growth: On-going training and opportunities for advancement.
- Employee Support: Access to professional and personal support resources.
- Team Appreciation: Regular employee recognition and appreciation events.
- Workplace Excellence: Collaborative, team-oriented environment with the latest tools and training.
Job Description
Job Title:
Automotive Service Advisor / Writer
Location:
1050 N Hwy 78 Suite B Wylie Texas 75098
Job Overview:
At Top Line Car Care, the Automotive Service Advisor/Writer is the primary point of contact for customers needing help with their vehicles. As a key player in building trust and relationships, you guide customers through the repair process, ensuring they understand the solutions we offer and leave fully satisfied.
Responsibilities:
- Greet customers warmly and treat them with respect.
- Present solutions to customers in an understandable and transparent way.
- Manage the shop workflow efficiently to meet customer expectations.
- Sell services with honesty, integrity, and professionalism.
- Maintain a positive, team-oriented atmosphere.
- Communicate clearly and professionally over the phone.
- Build long-term customer relationships through excellent service.
- Oversee the completion of repairs to ensure quality and accuracy.
- Shuttle customers as needed.
- Collaborate with team members and assist as required.
- Perform other duties as assigned.
Qualifications:
- Valid driver’s license with an acceptable driving record.
- Proficiency in computer systems and automotive software.
- Experience in customer service or automotive service sales.
Who We're Looking For:
- This is not a role for the casual worker. We’re searching for true industry disruptors.
- If you’re a superstar who thrives on big challenges and big rewards, this is the place for you.
- Hobbyists and casual applicants need not apply.
Physical Requirements:
- Availability Monday–Friday, 7 AM – 6 PM - Saturday 8 AM - 4 PM.
- Ability to stand, walk, and stay active during the workday.
- Occasionally lift and carry objects over 50 lbs.
- Work in a fast-paced, high-volume environment.
Additional Information
Top Line Car Care is dedicated to delivering exceptional auto repair services with honesty and transparency. Our modern facility is equipped with state-of-the-art diagnostic equipment and tools to ensure accuracy and efficiency. We provide our team with consistent workloads, ongoing training, and the resources needed to grow and thrive.
We are an equal opportunity employer and practice "at-will" employment. All information provided will be kept confidential according to EEO guidelines.
Join our team and be part of a workplace that values excellence, teamwork, and respect.
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Wylie, TX 75098 (Required)
Ability to Relocate:
- Wylie, TX 75098: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $100,000