Hearth Design Consultant

We are seeking a dynamic Hearth Design Consultant to join our passionate team in our Madison showroom. In this role, you will be the go-to expert for customers seeking personalized fireplace and hearth solutions. Your enthusiasm for design, sales expertise, and exceptional customer service will help clients transform their spaces while driving high-end sales. . This role blends showroom sales, occasional in-home consultations, project coordination, and post-install customer care.Earning potential is based on experience and includes hourly wages during the 90 day training period, then a salary commissions structure.Hours are Monday-Friday 9:00am-5:00pm and rotating Saturdays 10:00am-4:00pmKey ResponsibilitiesCustomer Engagement & SalesGreet and assist showroom walk-in customers promptly and professionallyAnswer incoming phone calls and emails with urgency and a positive toneProcess over the counter sales, parts, and customer pick-upsDiscuss in-depth details with the customer to understand needs, budgets, and timelinesEducate customers on product options without overwhelming or oversellingPromote and upsell applicable products and servicesBuild and maintain strong relationships with homeowners, contractors, and buildersMeet or exceed annual sales targets (minimum expectations apply)Maintain commission eligibility through accurate quoting and successful job executionAttend occasional off-site meetings and trainingsQuoting & Project DevelopmentSchedule and/or conduct in-home previews and site inspectionsAccurately document measurements, site conditions, photos, and customer requirementsCreate detailed quotes, itemized pricing sheets, and formal proposals with exact part numbersEnsure all proposals include realistic labor, materials, and “worst-case” scenariosReview and revise proposals as needed prior to final customer approvalAdministrative & Process ManagementMaintain accurate customer records, notes, and follow-upsEnsure all required paperwork is completed before the work is scheduledCommunicate clearly with schedulers, warehouse staff, previewers, and installersBe available by phone on installation days to resolve issues as they ariseCustomer Follow-UpFollow up on quotes within defined timelinesCommunicate consistently with customers from proposal through installationContact customers post-installation to ensure satisfaction, collect payment if needed, and request reviews or referralsQualificationsRequiredStrong communication and interpersonal skillsHigh attention to detail and strong organizational abilityAbility to manage multiple jobs at various stages simultaneouslyProfessional appearance and demeanorBasic computer skills (email, internal systems, Microsoft Office & Libre)Basic math skillsValid driver’s licensePreferredSales experience in home improvement, construction, or specialty retailKnowledge of fireplaces, stoves, HVAC, or construction practices (training available)Experience working with contractors or buildersWhat We OfferEstablished customer base and strong brand reputationStructured sales process with clear expectationsCompetitive commission structureSupportive team environmentLong-term career growth opportunitiesJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountPaid time offPaid trainingVision insuranceWork Location: In personCompany DescriptionTop Hat Fireplace and Chimney Specialists is a family owned business and a trusted leader in fireplace and chimney solutions since 1981. With a comprehensive approach that combines retail, installation, and maintenance services, we pride ourselves on delivering expert advice and high-quality products through our state-of-the-art design centers and extensive showroom displays. We have showrooms located in both Baraboo, WI and Madison, WI.

Salary : $38,000 - $55,000