What are the responsibilities and job description for the Part-Time Sales Administration & Support Associate position at TOP-electronics?
Part-Time Sales Administration & Support Associate
TOP-electronics USA | Tucson, Arizona | 16–20 hours per week
About TOP-electronics
TOP-electronics is a technology-focused electronics distributor and knowledge partner, connecting engineers and companies with innovative electronic components and solutions.
We are an international and entrepreneurial organization with operations in Europe, the United States and Asia. From our US location in Tucson, Arizona, we support customers across the North American market.
Our philosophy is simple:
We love to connect… engineers & technology.
To support the continued growth of our US operations, we are looking for an organized and customer-focused Part-Time Sales Administration & Support Associate to join our team in Tucson.
The Role
In this office-based role, you support the daily sales administration process from customer order through delivery. You enter and update orders, monitor confirmation dates, communicate order and shipment status to customers, and make sure information is processed accurately and on time.
You will work closely with Sales, Internal Sales, Operations and Logistics. Because we operate with a small and flexible team in Tucson, you may occasionally provide back-up support with packing and shipping orders when needed. Sales administration and customer support remain the primary focus of the position.
This is a part-time, on-site position of approximately 16–20 hours per week at our Tucson, Arizona location.
Key Responsibilities
Sales Administration & Order Processing
- Process customer orders and shipment requests accurately and efficiently.
- Enter order information, confirmation dates and other relevant data into company systems.
- Send updated order confirmations and proactively communicate changes to customers.
- Monitor order-entry and confirmation turnaround times and follow up where required.
- Maintain complete and accurate customer, order and delivery records.
- Coordinate internally with Sales, Operations and Logistics to support on-time delivery.
Customer Support
- Respond professionally to customer inquiries by phone, email and, where applicable, in person.
- Provide customers with order, availability, delivery and shipment status updates.
- Track shipments and help resolve delivery questions or discrepancies.
- Support a positive customer experience through clear, accurate and timely communication.
Shipping Administration & Warehouse Back-Up
- Verify shipping documents, labels and related paperwork.
- Assist with preparing shipment information in carrier and internal systems.
- Provide occasional back-up support by picking, packing and shipping orders as scheduled.
Your Profile
We are looking for someone who is service-minded, accurate and comfortable working in a small international team. You take ownership of your work, communicate clearly and enjoy keeping customers and colleagues informed.
Ideally, you have:
- Previous experience in sales administration, order processing, customer service or a comparable office role.
- A structured and accurate way of working, with strong attention to detail.
- Good organizational skills and the ability to manage several priorities.
- Strong written and verbal communication skills in English.
- Confidence using business software, email and data-entry systems; ERP experience is an advantage.
- A proactive, flexible attitude and the ability to work independently as well as part of a small team.
- Willingness to occasionally assist with light packing and shipping activities when back-up is needed.
Experience with electronic components, international shipping or ESD-sensitive products is an advantage, but not essential.
What We Offer
- A part-time position of approximately 16–20 hours per week.
- Flexible working hours to be agreed upon.
- A varied office-based role within a growing international technology company.
- A small, friendly and informal team with short communication lines.
- Responsibility, independence and direct contact with customers and colleagues.
- Competitive compensation based on experience.
Location
TOP-electronics USA
Oracle Road, Tucson, Arizona
This is an on-site position at our Tucson location.
Join TOP-electronics and help us connect engineers & technology.
Work Location: In person