What are the responsibilities and job description for the Customer Support Representative position at Top Driver?
**$500 signing bonus after 6 months for Full-Time hires **
Top Driver, one of the Midwest’s largest private teen driving schools, is looking for motivated, customer-focused professionals to join our friendly Customer Support Team!
About the Role
As a Customer Service Specialist, you’ll support customers via phone, live chat, and email. No two days are the same! A typical day may include:
- Providing information about our driving programs
- Enrolling students in courses
- Troubleshooting online account issues
- Scheduling lessons and appointments
- Processing payments through web-based systems
Our office supports customers across multiple states, so this role requires adaptability and a broad knowledge base.
What We’re Looking For
- Prior customer service and/or office experience
- Strong multitasking and time-management skills
- Clear, professional communication skills
- Friendly, helpful, and solution-oriented attitude
- Comfortable working with web-based programs
Schedule & Benefits
Full-Time and Part-Time positions available
- Full-Time Schedule: Typically Monday–Friday, 9:00 AM–6:00 PM (flexible)
- Occasional daytime weekend shifts available
- Paid Time Off (Full-Time)
- Generous benefits package (Full-Time)
- $500 signing bonus after 6 months for Full-Time hires
If you’re a self-starter who enjoys helping others and thrives in a fast-paced environment, we’d love to hear from you!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of customer service experience do you have?
- Are you interested in fulltime or part time employment?
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Sterling Heights, MI 48312 (Preferred)
Work Location: In person
Salary : $15 - $16