What are the responsibilities and job description for the Brand Specialist - Shoes, Jewelry, & Accessories position at Tootsies?
Essential Duties & Responsibilities:
- Greet and acknowledge all customers, ensuring a positive shopping experience and maintain the highest degree of customer service every day. Develop and foster positive relationships with customers to ensure return business.
- Assist customers and stylists by utilizing extensive knowledge of department merchandise, including fit, styling and trends.
- Ability to balance multiple customers in a fast-paced environment.
- Maintain a strong and active presence on the selling floor. Ensure presence on floor during peak sale hours of 11AM – 4PM, consistently driving business.
- Educate stylists by conducting product knowledge meetings, emailing stylists pictures of new receipts, sharing updates on best sellers and trends.
- Drive trunk show sales for assigned departments.
- Assist with styling, fittings and presentations for in-store and off-site events.
- Ability to work store events, varied hours/days, including nights, weekends and holidays as needed.
- Assist stylists with pulling stock and locating merchandise.
- Timely assimilation of new merchandise onto the sales floor with correct tagging and worked into back stock areas. Maintain inventory and stock room organization.
- Provide Front Desk/POS backup and support as the needs of the business dictate.
- Follow up and complete Slack requests in a timely manner.
- Completion, accuracy and timeliness of markdowns, transfers & RTVs.
- Ensure consistent company email communication and follow up.
- Assist with recurring physical inventory, as requested.
- Ensure the department is clean, neat and organized; adhere to merchandising and presentation standards.
- Maintain professional and supportive relationship with fellow team members, providing backup sales and support as the needs of the business dictate.
- Additional responsibilities may be added as the needs of the business evolve.
Qualifications:
- 3 years previous retail experience in a luxury environment preferred.
- Experience in working in a commissioned environment preferred.
- Experience in building clientele.
- Excellent organizational skills and ability to prioritize tasks.
- Highly motivated and results driven.
- Excellent communication skills.
- Ability to direct and resolve customer service issues, etc.
- Basic computer skills.
- Maintain a fashionable and daily styled personal appearance.
Education:
- High School education or equivalent.
Tootsies is an Equal Opportunity Employer.