Dental Front Office Receptionist

Dental Front Office Receptionist (Hiring ASAP)

Position: Front Office Receptionist
Location: Northwest Austin, TX 78750
Employment Type: Full-Time (Mon, Tue, Wed, Thu, Sat)
Salary: Competitive, Based on experience

**About Toothwise Dental**

Toothwise Dental is a state-of-the-art privately owned dental practice located in Austin, TX. We are committed to providing top-tier dental care in a clean, comfortable, patient-focused environment. We are seeking a detail-oriented and proactive Dental Front Office Receptionist to manage our front desk operations, primarily focusing on scheduling, insurance verification and billing.

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Benefits:

• Dental Insurance
• Employee Family Discount

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Key Responsibilities (but not limited to):

1. Patient Support:

• Greet patients warmly upon arrival and departure
• Answer phone calls, schedule appointments, patient check in/out, and manage patient inquiries, reply to incoming emails.
• Maintain and manage patient records in compliance with HIPPAA
• Help keep office clean & tidy
• Assist with treatment coordination, explaining procedures and addressing patient concerns

2. Insurance Support:

• Verify dental insurance benefits for patients before appointments.
• Submit insurance claims for dental procedures and follow up on any discrepancies.
• Process insurance payments and manage patient billing inquiries
• Coordinate with providers to ensure accurate procedure documentation for billing.

3. Administrative Support:

• Collect and record patient payments.
• Coordinate and communicate with team members to ensure seamless patient flow.
• Assist in the ordering and inventory of front office supplies.

4. Continuous Learning:

• Stay updated with the latest insurance changes and billing procedures.
• Attend and participate in morning huddles, office meetings, training sessions, and workshops as necessary.

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Qualifications and Requirements:

• High School Diploma or equivalent. (Associate’s or Bachelor's degree in a related field is a plus.)
• Previous experience in dental front office management, preferably with insurance verification and billing.
• Experience with Oryx dental software is a plus but not required
• Strong understanding of dental insurance processes, dental terminology and procedures.
• Excellent interpersonal and communication skills.
• Confident, polite, organized, detail-oriented, and able to multitask efficiently.
• Ability to maintain a positive, empathetic, and professional attitude toward patients at all times.
• Willing to learn and grow in the role

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