What are the responsibilities and job description for the Customer Service Associate position at Toodie's Fine Jewelry?
Toodie’s Fine Jewelry, a family-owned business proudly serving the community for over 40 years, is seeking a Customer Service Specialist to join our team in Quincy, MA. If you are organized, friendly, and committed to delivering exceptional customer experiences, this role is an excellent opportunity.
About the Role
As a Customer Service Specialist, you will:
- Answer and direct phone calls, take detailed messages, and manage appointment scheduling
- Assist with jewelry repair intake, returns, and client notifications
- Contact clients for repair pickups and manage quarterly follow-ups for uncollected items
- Perform basic jewelry cleaning
- Update and maintain accurate client records using CRM software
- Assist clients with navigating our website and online services
- Support store presentation with merchandising, restocking supplies, and maintaining an inviting environment
- Provide basic information on jewelry, precious metals, and gemstones (training provided)
- Gift-wrap purchases with attention to detail
What We’re Looking For
- Strong communication and organizational skills
- Friendly, professional demeanor with a client-first mindset
- Ability to multitask and maintain accuracy in a fast-paced environment
- Comfortable with basic computer skills and CRM platforms
- Basic jewelry knowledge (or willingness to learn through training)
- Previous retail customer service experience preferred
Benefits
- 401(k)
- Health insurance
- Paid time off
- On-the-job training
- Full-time, in-person position
Why Join Toodie’s?
At Toodie’s Fine Jewelry, you’ll become part of a close-knit team dedicated to exceptional client care and longstanding community relationships. We offer a supportive environment, opportunities to grow, and the chance to work with beautiful jewelry every day.
Apply today and help us continue creating unforgettable experiences for our clients.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Quincy, MA 02169 (Required)
Work Location: In person
Salary : $25