What are the responsibilities and job description for the Barista Shift Lead, Old Town position at Too Sweet Cakes?
Classification: Full-time, Hourly, Non-Exempt
Pay Rate: $19.00/hour tips
Positions to fill: 2
Café Hours: 7:00 AM – 6:00 PM
About the Role
Step Into Leadership From Day One
We're hiring Shift Leads for our upcoming Old Town location, opening early 2027. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.
As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the FOH Manager isn't present. You own your shift from start to finish.
We're looking for to fill the following approximate schedules:
AM Lead: Tuesday – Saturday, 5:00 AM – 1:30 PM
PM Lead: Sunday – Thursday, 12:00 PM – 8:30 PM
Responsibilities
Pre-Opening
Participate in onboarding and training prior to opening.
Learn company service standards, operating procedures, and product knowledge at a leadership level.
Assist with café setup, merchandising, and operational readiness.
Help facilitate team training and support Barista onboarding alongside the General Manager.
Support grand opening events and launch activities.
Shift Leadership & Operations
Open or close the location according to established procedures — you own the shift, start to finish.
Lead and direct the Barista team — assign tasks, manage pace, and step in where needed.
Monitor floor coverage and adjust team positioning in real time based on traffic.
Complete shift reports and communicate key updates to the General Manager daily.
Flag any team performance concerns, guest feedback, or operational issues promptly.
Guest Experience & Hospitality
Model the exceptional, attentive guest experience expected of every team member.
Serve as the primary point of contact for guests when the General Manager is not present.
Handle escalations, complaints, and special requests with confidence and good judgment.
Build relationships with regulars and help create a sense of community.
Beverage & Product
Prepare and serve all menu items to company standards with consistency and care.
Maintain strong product knowledge and confidently educate guests and team members.
Uphold quality, presentation, and food safety standards across every shift.
Operations & Standards
Receive and verify product deliveries from our Phoenix production warehouse.
Operate the POS system accurately and oversee cash handling procedures.
Maintain cleanliness, organization, and visual standards throughout the café.
Follow and enforce opening, closing, and daily operational procedures.
Requirements
Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
A natural leader who steps up without being asked and stays calm under pressure.
Genuine passion for hospitality and elevating the guest experience.
Strong communication skills — with guests and with your team.
Comfortable handling cash, operating POS, and managing product receiving.
Reliable, punctual, and accountable.
Ability to stand for extended periods and lift up to 30 pounds.
Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.
Must be at least 18 years old.
Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening
Perks
Full-time position with consistent hours, plus tips.
A dynamic team environment where collaboration is key.
Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one.
Employee product discounts.
Paid pre-opening training and development.
Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment.
How to Apply
Ready to join the Too Sweet Cakes team? We can't wait to meet you! Please submit your resume along with a brief cover letter explaining why you'd be a great fit for our team.
For more information about the bakery, visit our website or follow us on Instagram:
Website: www.toosweetcakes.com
Instagram: @toosweet_cakes
At Too Sweet Cakes, we take pride in making high-quality products with a high-performing team. If you're ready to work hard, learn new skills, and be part of a supportive environment, we'd love to meet you!
Salary : $19