What are the responsibilities and job description for the Customer Relations Representative position at Tonya Lowe - State Farm Insurance Agent?
Job Description
We are seeking a Customer Relations Representative to join our team! You will play a vital role in delivering exceptional customer service by providing product and service information, proactively addressing customer needs, and efficiently resolving any concerns to ensure a seamless and positive customer experience.
Responsibilities:
We are seeking a Customer Relations Representative to join our team! You will play a vital role in delivering exceptional customer service by providing product and service information, proactively addressing customer needs, and efficiently resolving any concerns to ensure a seamless and positive customer experience.
Responsibilities:
- Handle customer inquiries and concerns
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Florida Insurance license desired