General Manager

Tony Roma’s Durham is seeking an experienced General Manager to lead daily restaurant operations, deliver exceptional guest experiences, and build a high-performing team in a fast-paced, full-service environment known for ribs, steaks, and hospitality.

This role is ideal for a leader who thrives in hands-on operations, team development, and service recovery, especially in an environment where strong leadership directly impacts staffing, consistency, and guest satisfaction.

• Oversee all front-of-house and back-of-house operations in a full-service casual dining restaurant
• Ensure consistent execution of Tony Roma’s signature menu (ribs, steaks, seafood, bar program)
• Maintain high standards for food quality, cleanliness, and service speed
• Actively engage with guests to resolve issues and elevate the dining experience
• Manage reservations, private dining rooms, and group events
  

• Recruit, train, schedule, and develop hourly and management staff
• Build a strong service culture focused on hospitality, accountability, and teamwork
• Address staffing gaps and improve retention
• Coach team members and create clear paths for advancement
  

• Manage P&L, including labor, food cost, and inventory control
• Drive revenue through upselling, promotions, and local marketing
• Monitor KPIs such as ticket times, table turns, and guest satisfaction
  

• Ensure compliance with health, safety, and alcohol service regulations
• Maintain brand standards aligned with Tony Roma’s global reputation
• Oversee opening/closing procedures and operational audits 

• Base Salary: $60,000 – $100,000 per year (based on experience and performance)
• Benefits include health insurance, PTO, and dining discounts