What are the responsibilities and job description for the Service Valet-Honda position at TONY HAWAII LLC?
Job Summary:
Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
- Customer Service – Perform general Service Lane duties, greet guests, Within 1 minute of their arrival.
- check battery in vehicles, lights, turn the steering wheel all the way to the left and apply protective materials as needed to the vehicle.
- Ensure that there are clean rental vehicles if needed.
- Moving vehicles need to be transferred to correct location to be serviced or stored.
- Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisors
- Opening Lot- Rolling up gates and disengaging locks. Showroom -Ensure that it is ready to receive guests, lights are on, coffee service is available for guests, and keyboards are taken to the lower key boxes on Showroom lights, starting coffee service, take keyboards to lower and tow in lots. Set up service area for days business
- Driveway – all supplies are out and ready to receive guests
- Driveway -all supplies need to be stored and driveway spotless
- Showrooms are ready to receive guests.
- ensure that the lower lot is used to maximum efficiency.
Additional Responsibilities: Adhere to the Tony Group Standards
- SMILE: be positive and respectful to everyone
- GREET: greet everyone within five feet
- HELP: help every guest or find someone who can
- THANK: remember to always thank the guest
- GOLD: Go for Gold (Grand Opening Look, Daily)
- Vehicle security – ensure that all vehicle doors and windows are locked
- Driveway -all supplies need to be stored and driveway spotless
- Showrooms are ready to receive guests
Required Skills/Abilities:
- Excellent verbal communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
- High school diploma or equivalent.
- No experience needed will train.
Physical Requirements:
- Prolonged periods of standing.
- Must be able to lift up to 50 pounds at times.