Service Advisor-Kona

Job Summary:

The Tony Group stands out as one of the premier automotive dealerships in the State of Hawai'i. Nestled in the heart of Waipi'o, we take pride in our legacy as a family-owned and operated business since 1977. With seven locations across the state, including Tony Honda, Tony Honda Hilo, Tony Honda Kona, Tony Nissan, Tony Volkswagen, Tony Hyundai, and Genesis of Waipio, we’re committed to delivering exceptional service and building lasting relationships with our community. Join us and experience the excellence that sets us apart in the automotive industry!

A Service Advisor acts as the main point of contact between customers and the service department of an automotive dealership or repair shop. Their role includes understanding the customer's concerns, scheduling service appointments, explaining necessary repairs or maintenance, providing cost estimates, and ensuring the work is completed to the customer's satisfaction. They also handle warranty issues, coordinate with technicians, and communicate with customers about the status of their vehicles, ensuring a smooth and positive experience. Excellent communication, customer service, and automotive knowledge are key to this position.

Essential Job Responsibilities:

• · Greets guest within 1 minute of arrival friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with guest as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.  Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides guest with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Additional responsibilities as assigned.

Additional Responsibilities:

• Adhere to the Tony Group Standards:

o SMILE: Be positive and respectful to everyone.

o GREET: Greet everyone within five feet.

o HELP: Help every guest or find someone who can.

o THANK: Always thank the guest.

o GOLD: Go for Gold (Grand Opening Look, Daily).

Education and Experience:

• High school diploma or equivalent or bachelor’s degree or 1-2 years of related experience and/or training.  Or equivalent combination of education and experience.
• At least 2 years’ related experience required.
• Current human resources and/or compensation credentials or certification preferred.

Skills and Abilities:

• • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and delegate them when appropriate.
  • Ability to function well in a high-paced environment.
  • Valid driver's license.

Physical Requirements:

• Regularly exposed to moving mechanical parts, fumes, or airborne particles, Fumes, toxic or caustic chemicals, and outside weather conditions.  The noise level in the work environment is usually loud.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.