What are the responsibilities and job description for the IT Help Desk Specialist position at TONY HAWAII AUTOMOTIVE GROUP LLC?
Job Summary:
Provide tier 1 IT support for hardware, network, and software to all stores and departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
- Answer emails and phone calls and communicating with all vendors and associates involved.
- Responds to all open tickets for technical support in a timely matter.
- Provides support to end users for computers, application, system, network, device, access, hardware, and software issues.
- Documents, tracks, and monitors the problem using applicable systems and tools.
- Assists department heads and other employees with resolving user problems.
Additional Responsibilities: Adhere to the Tony Group Standards
- SMILE: be positive and respectful to everyone
- GREET: greet everyone within five feet
- HELP: help every guest or find someone who can
- THANK: remember to always thank the guest
- GOLD: Go for Gold (Grand Opening Look, Daily)
Required Skills/Abilities:
- Excellent verbal, listening, and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks daily
- Ability to function well in a high-paced and at times stressful environment.
- Must be able to work well with the team
Education and Experience:
- Bachelor of Computer Science
- 1-2 years of IT experience (Preferred)
Physical Requirements:
Regularly required to stand; walk; sit; kneel; crawl; in all types of locations including under desks, in technician/car bays, roofs. Must be able to lift items up to 50 pounds at times.