Customer Service Representative

Don't wait, take the next step in your career today. A top Farmers Insurance Agency in EUGENE, Oregon, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in the insurance industry? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You'll have the opportunity to grow your knowledge and you'll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $18.00 - $26.00 per hour

Hourly Base Salary Commission Bonus Opportunities

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• No insurance experience required but must be willing to learn
• Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.

• Onboard new customers
• Cross-Sell existing clients that don't have all lines with us
• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in our CRM.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Work independently and as part of a team.