Express Service Advisor - Tonkin Hillsboro Chrysler Jeep Dodge Ram

Tonkin Hillsboro Chrysler Jeep Dodge Ram, a premier automotive dealership proudly serving the Hillsboro community, is seeking a motivated and customer-focused Express Service Advisor to join our high-performing Service Team. Conveniently located in Hillsboro, we are committed to delivering exceptional customer care, supporting our technicians, and creating a fast, seamless service experience for every guest who visits our dealership.

As an Express Service Advisor, you will play a key role in ensuring a smooth and efficient service lane experience. This position requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service in a fast-paced environment.

Express Service Advisor Job Responsibilities

• Greet customers promptly and professionally in the express service lane.

• Consult with customers regarding routine maintenance services such as oil changes, tire rotations, and multi-point inspections.

• Accurately write repair orders and verify customer and vehicle information.

• Clearly explain recommended services, pricing, and estimated completion times.

• Coordinate with technicians to ensure timely and accurate completion of express services.

• Monitor workflow in the express lane to maintain efficiency and minimize wait times.

• Keep customers informed of service progress and notify them of any additional recommendations.

• Process payments and ensure all documentation is completed accurately.

• Maintain a clean, organized, and welcoming service drive area.

• Follow dealership policies and manufacturer guidelines to ensure compliance and quality standards.

• Support the Service Team with additional tasks as needed to maintain smooth daily operations.

Express Service Advisor Compensation & Benefits

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options

• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth

• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.

• 401(k) with Company Match

• Generous Paid Time Off that begins accruing from Day 1

• Exclusive employee pricing for you and your family on parts, service, and vehicles

Express Service Advisor Qualifications

• Previous customer service experience required; automotive service experience preferred.

• Excellent verbal and written communication skills with the ability to upsell maintenance services ethically and effectively.

• Ability to work efficiently in a fast-paced, high-volume environment.

• Basic understanding of automotive maintenance services (oil changes, tire rotations, inspections, etc.).

• Excellent organizational skills and attention to detail.

• Proficient computer skills and ability to learn dealership management systems.

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Do you have what it takes to be our next Express Advisor? Apply today to find out!

Salary : $40,000 - $80,000