Teller Supervisor - Brewster Branch

Overview

Responsible for the direct supervision of the Teller Unit to provide efficient and accurate paying and receiving services; participate in discussion with the Assistant Branch Manager to establish specific goals for the unit; coordinate all Teller operation functions within the branch; oversee security and compliance within the unit; ensure department compliance with all operating policies and procedures; communicate with appropriate personnel; provide periodic reports; perform customer service duties, assist customers during peak times.

Responsibilities

Supervise the Teller Unit in order to provide efficient and accurate paying and receiving services as follows:

• Ensure that Tellers provide complete paying and receiving services to customers.
• Ensure that all paying and receiving, balancing, and operational activities are done efficiently, accurately and according to Company policy.
• Ensure that the Teller Unit works as part of the customer service team and that Tellers take advantage of new business referral opportunities.
• Ensure that the work of the Teller Unit is coordinated with other positions in the branch, with centralized operations personnel, and other departments and units.
• Determine work procedures, prepare work schedules, and expedite workflow for the Tellers.
• Assist the Assistant Branch Manager with the preparation of the monthly branch audit reports, quarterly FDICIA reports and other related reports as assigned by the Community Bank Division Manager.
• Ensure that all tellers have an adequate supply of cash to conduct business.
• Balance and maintain coin and currency vaults daily; prepare daily Branch Cash Spreadsheet to ensure all Tellers and branch cash are in balance and within approved limits.
• Order coin and currency for the branch as needed; ship out excess coin and currency according to Company policy and procedure.
• Maintain cash management records.
• Open and close vaults; set alarms as necessary.
• Perform balancing and upkeep of branch and responsible off-site ATM(s) when required.
• Supervise night deposit, mail deposit, ATM deposit and courier deposit transactions.
• Supervise coin transactions (sorting, counting, rolling, etc.).o Record and reconcile Teller differences according to Company policy and procedure.
• Maintain and monitor inventory of official checks.
• Oversee the daily and weekly settlement of official checks.
• Oversee the maintenance of signature cards to ensure all signature cards are filed accurately and maintained according to Company policy.
• Supervise teller differences searches, order of branch supplies, monthly teller cash counts (unannounced), and branch equipment repairs.
• When necessary, serve as, and perform duties of a Teller II.
  
  

Work as an active member of the office/sales team as follows:

• Complete the documentation and perform point-of-sale processing on all types of new deposit accounts.
• Jointly establish quantitative sales objectives, with assigned supervisor, on an annual basis.
• Solicit new business from present and prospective customers.
• Provide sales information on a timely basis in order that this information may be included as part of monthly and year-to-date sales performance reports.
• Monitor individual sales performance.
  
  

Directly Supervise Assigned Personnel As Follows

• Assist in the selection of new Teller personnel as appropriate.
• Make provisions for the proper orientation and training of new Tellers.
• Act as a coach to any new staff member.
• Communicate with the Assistant Branch Manager, other unit supervisors, and appropriate staff personnel in order to integrate activities
• Provide timely reporting to the Assistant Branch Manager and other appropriate groups or individuals.
• Work Saturdays and evenings as required; open and close the branch as required.
• Respond to inquiries relating to his/her particular area, or to requests from customers, other Company personnel, etc., within given time frames and within established Company policy.
• All other duties as assigned.
  
  

Qualifications

• A High School Diploma or GED.
• A minimum of two (2) years’ experience in customer service.
• Demonstrated management and supervisory skills.
• Proficient reading, writing, grammar, accounting, analytical, and mathematics skills.
• Proficient PC skills.
• Proficient interpersonal relations and communicative skills.
  
  

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals
  
  

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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Pay Range

USD $23.00 - USD $26.00 /Hr.

Bonus/Incentive Plan

Branch Incentive