Project Manager | Janitorial Services | Mt. Home AFB

Job Description:

Position Summary:

The Project Manager is responsible for overseeing all operations of the custodial services contract at Mountain Home AFB. This includes direct supervision of the Custodial Supervisor, ensuring full compliance with the Performance Work Statement (PWS) and Statement of Work (SOW), and maintaining exceptional customer service standards across all contracted locations. The Project Manager serves as the primary liaison between Tommy Nobis Center and Mountain Home AFB, coordinating with the Contracting Officer Representative (COR), Nobis Enterprises Sr. Manager, and all Nobis teammates.

This role also serves as the on-site Quality Manager, responsible for all reporting, deliverables, supply order approvals, employee training, and compliance with AbilityOne and federal requirements. The Project Manager actively participates in Tommy Nobis Center organizational activities and supports People & Culture on all personnel-related matters, including performance management, corrective action, required training, and annual immunization compliance.

This position leads by example, fostering a collaborative, mission-driven, and accountable team culture that delivers excellence in quality and customer service.

Essential Job Functions and Responsibilities:

Contract Operations & Compliance

• Plan, organize, direct, and coordinate all services outlined in the SOW and PWS.
• Ensure full compliance with all contract requirements, federal and state regulations, and AbilityOne program standards.
• Serve as on-site Quality Manager, monitoring and enforcing all contract quality standards.
• Compile and submit contractor/vendor performance reports and all required deliverables on time.
• Coordinate and attend COR meetings as required; file monthly meeting reports with the Sr. Manager.
• Assist with budgetary monitoring to ensure site operations remain within budget requirements.
• Participate in annual budgeting processes related to staffing and site-related expenses.
• Support preparation of bids for project proposals as needed.

Customer & Stakeholder Relations

• Serve as the primary point of contact for the Contracting Officer and Mountain Home AFB representatives.
• Steward a positive, professional relationship with Mountain Home AFB and all contract stakeholders.
• Conduct regular site visits across all Mountain Home AFB service locations to ensure quality and engagement.
• Maintain active, collaborative relationships with vendors, SourceAmerica, service partners, and sub-contractors as applicable.
• Participate in team conference calls with the VP, Business Solutions.

People Management & HR Coordination

• Directly supervise the Lead Custodians and provide coaching and leadership to the full site team.
• Hold team members accountable for performance standards, customer service, and professional conduct.
• Conduct employee performance evaluations and implement corrective action or performance improvement plans as needed.
• Coordinate with the People & Culture department on all HR-related matters, including documentation, disciplinary actions, training requirements, and performance reviews.
• Coordinate timesheets, leave requests, accident/injury reports, and other required HR documentation.
• Ensure all required employee trainings and annual immunization requirements are current and documented.

Materials, Equipment & Safety

• Reinforce proper use, care, and maintenance of all cleaning materials, equipment, and tools.
• Ensure safe and effective workplace practices are followed at all times.
• Maintain compliance with OSHA regulations and all applicable safety standards.
• Respond promptly to any safety incidents or hazards and ensure all accidents are reported.

Organizational Engagement

• Actively engage in Tommy Nobis Center mission-related activities, including employee events and organizational meetings.
• Serve as a cultural champion for the organization, modeling trust, transparency, accountability, and compliance.

Declaration:

This job description is not designed to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may be subject to change at any time with or without notice.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Tommy Nobis Center is an Equal Opportunity Employer; Drugs Don’t Work worksite; and a participant in e-Verify.