What are the responsibilities and job description for the General Manager - Clyde Park position at Tommy's?
General Manager - Clyde Park
Tommy’s is looking for a motivated individual to oversee one of our Grand Rapids location. The General Manager is responsible for daily operations and ensure all company standards are being followed.
What can Tommy's offer you?
- Competitive base pay and annual bonus
- Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
- 401k match and complimentary financial planning services with Merrill Lynch
- Paid time off and paid holidays
- Opportunity for continued education and tuition assistance
- Valuable learning and development program
- Significant ability to grow internally for motivated and strong performing team members
- Fun, energetic, family-oriented work culture with an emphasis on team member morale
- Nationwide presence
Position Responsibilities:
- Protect the interests of the company and profitability; grow the business
- Ensure that all company policies are maintained, current and up to date
- Lead weekly meetings with Assistant Site Leaders that include a review of weekly issues, such as scheduled events, service changes, maintenance issues, staff issues, promotions, etc.
- Provide specialized leadership, training, and support to every Assistant Site Leader, Shift Leader, Site Specialist, and Team Member.
- Communicate daily with every Assistant Site Leader either in person, by phone, or Teams.
- Accurately track and handle invoices for payment and record invoices in the Management App.
- Ensure that all personnel-related paperwork is kept locked, current, and compliant
- Professionally interview and hire the best candidates
- Ensure that the work schedule is properly made (for a 3-week period) and appropriate for projected sales, to ensure that you are hitting your labor budget.
- Keep team members on task with clear, written, and measurable goals
- Properly handle disciplinary and human resources issues.
- Work with each team member to identify and develop Shift Leaders for future consideration as Site Leaders
- Ensure a safe, secure, clean, and well-maintained business operation.
- Create and complete a monthly site inspection form.
- Investigate and handle all guest-related complaints, issues, and insure top-notch guest service in all operations.
- Perform all POS and computer related systems tasks
- Drive for Top Level KPI’s within the franchise community
- Be an Ambassador for our Unlimited Club
- Hold Site to Franchise Standard of Operations Guide
- Take the leading role as the “face of the company.”
- Any additional tasks that pertain to benefitting the company and taking care of the guests.
Position Qualifications & Candidate Attributes:
- 2-4 Years Managerial Experience
- 2 Years Training Experience
- Proven experience in a successful guest service role
- Exceptional verbal and communication skills
- Must be able to problem solve and multi-task
- High school diploma or GED.
Work Environment and Physical Demands
This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work. The job works 5 to 7 days a week on site and works 45-55 hours per week. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
- Able to work in a fast pace environment
- Able to move about inside the office to access file cabinets and office machinery, etc.
- Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
- Able to move equipment weighing up to 30 pounds.
- Able to work and commute in all weather conditions
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Company Overview:
Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.
