What are the responsibilities and job description for the Ludington - Retail Shift Leader position at Tommy's Express Operations?
Retail Shift Leader
Position Responsibilities:
Provide quick and friendly guest service to our guests within the car wash
Exceed Guest expectations
Oversee all aspects of the site
Retain and create new customer relations
Maintain unit, grounds, and car wash
Must be able to open and close wash
Maintain maintenance logs, inventory, and reports as needed
Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
Implement and enforce policies, procedures, and the employee handbook to all team members
Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
Update, maintain, add tasks, and ensure proper completion of hourly checklist
Maintain and fill detergent and wash supply
Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
Maintain awareness of chemical titrations and volumetric
First point of contact for guest relation issues
Properly handle wash issues before escalating
Report daily highlights of team members, equipment, and sales
Daily and preventative maintenance of wash equipment
Able to work opening, mid, and closing shifts on a weekly basis
Ensure every team member in Flight Deck 1 is executing proper dialogue
Team Member Relations:
Aid in managing the team and developing relationships
Following checklists
Provide team accountability
Any additional tasks that pertain to benefitting the company and taking care of the guests
Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
Train new team members and franchisees through the Proficiencies Acquired Credentialing book
Train new team members on awareness and safety procedures
Opportunities to travel and train staff at Tommys locations
Other duties as assigned; duties and responsibilities may change at any time with or without notice.
Position Qualifications & Candidate Attributes:
High school diploma or GED.
Must be willing to work hard, build relationships, and love people!
Must be proficient in all opening and closing tasks.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Position Type/Expected Hours of Work
This position can be either part or full-time. On average the part-time team member will work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts.
Work Environment
This position operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am – 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.
Physical Demands
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member must be able to:
Able to work in a fast-paced environment
Able to move about inside the office to access file cabinets and office machinery, etc.
Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
Able to move equipment weighing up to 30-50 pounds
Able to work and commute in all weather conditions
Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Travel
Travel is not required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.
Position Responsibilities:
Provide quick and friendly guest service to our guests within the car wash
Exceed Guest expectations
Oversee all aspects of the site
Retain and create new customer relations
Maintain unit, grounds, and car wash
Must be able to open and close wash
Maintain maintenance logs, inventory, and reports as needed
Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
Implement and enforce policies, procedures, and the employee handbook to all team members
Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
Update, maintain, add tasks, and ensure proper completion of hourly checklist
Maintain and fill detergent and wash supply
Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
Maintain awareness of chemical titrations and volumetric
First point of contact for guest relation issues
Properly handle wash issues before escalating
Report daily highlights of team members, equipment, and sales
Daily and preventative maintenance of wash equipment
Able to work opening, mid, and closing shifts on a weekly basis
Ensure every team member in Flight Deck 1 is executing proper dialogue
Team Member Relations:
Aid in managing the team and developing relationships
Following checklists
Provide team accountability
Any additional tasks that pertain to benefitting the company and taking care of the guests
Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
Train new team members and franchisees through the Proficiencies Acquired Credentialing book
Train new team members on awareness and safety procedures
Opportunities to travel and train staff at Tommys locations
Other duties as assigned; duties and responsibilities may change at any time with or without notice.
Position Qualifications & Candidate Attributes:
High school diploma or GED.
Must be willing to work hard, build relationships, and love people!
Must be proficient in all opening and closing tasks.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Position Type/Expected Hours of Work
This position can be either part or full-time. On average the part-time team member will work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts.
Work Environment
This position operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am – 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.
Physical Demands
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member must be able to:
Able to work in a fast-paced environment
Able to move about inside the office to access file cabinets and office machinery, etc.
Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
Able to move equipment weighing up to 30-50 pounds
Able to work and commute in all weather conditions
Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Travel
Travel is not required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.