Team Member

Position Type: Full-Time and Part-Time positions available

Position Overview

Join our team at Tommy’s Express Car Wash in Portage, WI! We’re looking for energetic and reliable Team Members who enjoy working in a fast-paced, guest-focused environment. Team Members play an essential role in delivering an outstanding express car wash experience through customer service, operations support, and site presentation.

What We Offer

• Health, Dental, Vision insurance (for qualified employees)
• Life and Disability insurance (for qualified employees)
• 401(k) with company match (for qualified employees)
• Paid time off (for qualified employees)
• Free car wash membership
• Training, learning, and development opportunities
• Opportunities for internal growth and advancement
• Fun, energetic, family-oriented work culture
• Nationwide brand presence

Position Responsibilities

• Customer Service: Greet & assist customers with a friendly attitude.
• Site Maintenance: Help maintain cleanliness and organization of the site and car wash.
• Basic Operations: Learn & assist with car wash operations & equipment usage.
• Team Collaboration: Work collaboratively with other team members & follow directions from supervisors.
• Customer Interaction: Engage with customers to ensure a pleasant experience.
• Learning and Growth: Take the opportunity to learn various aspects of car wash operation.
• Safety and Compliance: Adhere to safety guidelines and company policies.
• Promote express experience & memberships
• Become knowledgeable about Tommy’s Express app & be able to walk a customer through the sign-up process

Qualifications & Candidate Attributes

• Big smile, friendly demeanor, positive energy
• Excellent customer service skills with a focus on creating positive experience
• Highly reliable and punctual
• Energetic self-starter who thrives in a fast-paced environment (go-getter attitude)
• Team player with a customer-focused approach
• Comfortable with technology & able to adapt to new tools and systems

Position Type & Expected Hours

• Full-time roles typically work 30-40 hours per week
• Part-time roles typically work under 30 hours per week
• This position will require weekend and holiday availability

Work Environment

This position operates in a professional retail car wash environment. Team members may work both indoors and outdoors and are exposed to noise, water, weather conditions, and car wash equipment during operating hours (7:00am-9:00pm Monday through Sunday).

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member must be able to:

• Able to work in a fast-paced environment
• Able to stand for up to 4 hours at a time
• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
• Able to move equipment weighing up to 30-50 pounds.
• Able to work and commute in all weather conditions
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Following a conditional offer of employment, candidates may be required to complete a job-related background check in accordance with S&L Companies’ policy and applicable law.

Tommy's Express Car Wash is a national, high-tech, \soft-touch\ automated car wash franchise known for fast, efficient, and environmentally conscious cleaning. They use specialized cloth and foam, utilize 40% less water than average, and offer an app-based membership club for unlimited washes