Account Workflow Standards Supervisor

Tombras, a 400 person, full-service, national advertising agency with a digital mindset, is seeking an Account Workflow Standards Supervisor.

Where you’ll be working: Knoxville or Atlanta. Relocation may be provided.

What you will be doing:

• Develop and continuously refine agency-wide workflow standards, SOPs, and best practices to ensure teams operate with clarity, consistency, and efficiency across all stages of the creative and production lifecycle
• Conduct regular audits of existing processes to identify operational gaps, workflow bottlenecks, and potential compliance risks, providing actionable recommendations that elevate overall team performance and delivery quality
• Create scalable playbooks, templates, checklists, and process maps that help teams work smarter, accelerate timelines, and maintain a consistent level of excellence across client deliverables
• Oversee cross-department workflow compliance by monitoring adherence to established procedures, providing coaching or course-correction where needed to keep teams aligned and projects on track
• Partner closely with Project Management to strengthen briefing standards, timeline development, routing structures, and approval cycles, ensuring all project inputs meet the agency’s expectations for quality and clarity
• Monitor throughput across accounts to proactively identify emerging bottlenecks, misalignments, or risks, and collaborate with leaders to implement corrective actions before issues impact deadlines or client satisfaction
• Lead training sessions, onboarding workshops, and process refreshers to drive adoption of workflow standards and empower teams with the knowledge, tools, and resources they need to be successful
• Own and maintain the central repository of process documentation—including SOPs, compliance guidelines, templates, and workflow frameworks—ensuring materials remain current, accessible, and audit-ready for internal or client review
• Manage, evaluate, and optimize workflow and project management tools (e.g., Asana, Monday, Jira, Workfront), partnering with operations and technology stakeholders to implement enhancements or new systems that improve efficiency and cross-team visibility
  
  
  
  

What you bring:

• 5 years in workflow, operations, project management, or process governance
• Experience in banking/financial services or a highly regulated industry with a strong understanding of compliance-driven review process
• Strong understanding of the creative development lifecycle
• Proven ability to identify inefficiencies and design scalable systems
• Excellent communication and cross-department collaboration skills
• Highly organized and detail-oriented with the ability to manage multiple priorities
• Proficiency with workflow and project management tools
• Process-first mindset with strong problem-solving and coaching abilities
  
  
  
  

Why you’ll want to work at Tombras:

You’ll be joining one of the top independent agencies in North America. Connecting Data & Creativity for Business Results® is working for our clients and creating a flywheel affect fueling both client and agency growth. You’ll be a part of a highly creative agency that has been recognized by AdAge, Adweek, Communication Arts, Fast Company, Forbes and Fortune. Tombras was recently named 2025 AdAge Agency of the year and 2024 AdAge Independent Agency of the Year.

Tombras Benefits:

Family - It comes first, on every list. Tombras has been family-run since day 1, we strive to facilitate a family-oriented environment rooted in supporting one another.

Dog-friendly offices

Unlimited PTO

Generous parental leave for primary and non-primary caregivers.

Medical (PPO or High Deductible option) for employee dependents

401(k) Participation

Employer-paid Dental & Vision

A company culture of promotions from within and an atmosphere allowing for varied and rapid career development.

New, Modern building in Downtown Knoxville

Want more reasons to work at Tombras? Check out the latest Tombras News and Our Values.

Tombras is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.

Tombras is an E-Verify employer and participates in the E-Verify program.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Job may require traveling overnight, driving long distances as required and sitting for extended periods of time with occasional walking and standing and occasionally lifting or carrying articles weighing less than 10 pounds.

Remote employees must be based in the United States.